Billing and Collection Specialist

City of Kansas City•Joplin, MO

1d•Onsite

About The Position

The Billing and Collection Specialist works inside the Oral Health Center and is responsible for dental billing and collections along with providing exceptional customer service to our patients.

Requirements

Knowledge typically obtained through high school diploma or equivalent
Experience in billing and collections
Prior front office or administrative experience
Knowledge of dental insurance, CDT code, and HIPAA compliance
Courteous and able to exercise diplomacy when working with patients and coworkers
Proficient with current office technology and willingness to learn new applications and systems
Strong organizational skills and attention to detail

Nice To Haves

Experience in dental billing and collections

Responsibilities

Greets and assists patients warmly, ensuring a positive experience
Answers phone calls, addresses inquiries, and provides information about dental services
Collects patient payments, issues receipts, and maintains accurate financial records
Updates and maintains patient records in the practice management software
Verifies insurance eligibility, coverage and benefits for patients
Accurately prepares and submits dental claims with supporting documents in a timely manner
Audits correct dental codes are linked to the procedure
Monitors claims before filing
Follows up on unpaid claims and ensure timely collection of payments from insurance companies and patients
Assists in updating insurance carrier’s allowable and rules as they change
Works with payers to resolve claim issues
Reviews claims rejection reports and corrects any issues
Research outstanding claims > 30 days in a timely manner
Works with responsible parties to reconcile past due accounts
Assists patients with payment plans and payment arrangements
Assists with special projects and other assignments delegated by Director of Finance