Billing and Collections Specialist

Georgia Mountain Young•Gainesville, GA

60d•$11 - $14

About The Position

The Billing & Collections Specialist supports the YMCA’s mission by ensuring accurate, timely, and customer-centered billing processes across programs such as childcare, camps, membership, and other fee-based services. This role helps families understand their financial obligations, processes payments, monitors account delinquencies, and provides equitable support to ensure all members and program participants can access YMCA services.

Requirements

High school diploma or GED required; associate degree in business or accounting preferred.
Experience with accounts receivable, billing, collections, or front-office customer service.
Strong attention to detail and comfort with numbers/data.
Proficiency in Microsoft Office Suite and billing/CRM software (YMCA systems preferred).
Strong communication skills with the ability to explain billing matters clearly and compassionately.
Commitment to the YMCA core values of caring, honesty, respect, and responsibility.
Ability to maintain confidentiality and handle sensitive financial information.

Responsibilities

Manage daily/weekly billing for programs (childcare, camps, membership, swim lessons, etc.).
Enter, review, and reconcile billing data in the YMCA’s CRM system
Set up recurring payments, draft schedules, third-party/subsidy billing, and financial assistance adjustments.
Generate and distribute invoices, statements, and payment reminders.
Monitor aging reports and proactively follow up on past-due accounts with care, respect, and consistency
Set up payment plans that support families while upholding financial policy.
Document all communication clearly and accurately in the billing system.
Coordinate with program directors to resolve discrepancies and communicate participant status when needed
Provide warm, values-aligned communication to assist families with billing questions or concerns.
Educate members and caregivers on billing timelines, subsidy processes, and YMCA financial assistance policies.
Troubleshoot payment issues, declined drafts, and system errors.
Maintain accurate, confidential records in accordance with YMCA standards and applicable laws.
Provide timely reports to direct supervisor and program directors
Support audits, subsidy provider requirements, and internal controls.