Billing Associate - Long Term Care

Disclaimer: OneAmerica Financial•Indianapolis, IN

23d•Hybrid

About The Position

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! The Billing Associate is responsible for managing long-term care reimbursement and indemnity claims, ensuring accurate and timely benefit payments in compliance with policy provisions, regulations, and procedures. Handles accounting, training, mentoring, and complex billing tasks while delivering exceptional customer service.

Requirements

Bachelor’s degree preferred (Business, Insurance, Operations).
High School Diploma required, or any combination of education and experience which would provide an equivalent background.
2–4 years of claims or insurance experience preferred.
Knowledge of insurance administration terms and processes a plus.
Strong customer service skills and proficiency in Microsoft applications.

Nice To Haves

Knowledge of insurance administration terms and processes a plus.

Responsibilities

Calculate and process claim benefit payments within authority limits.
Review policy values, waiting periods, benefit start dates, and maximum monthly benefits.
Analyze level of care and transition claims for medical review as needed.
Communicate proactively and empathetically with claimants, policyholders, agents, attorneys, and internal teams.
Maintain accuracy, timeliness, and compliance with departmental standards.
Support process improvements and efficiency initiatives.
Mentor and assist associates; handle complex billing issues.

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