Billing & Collections Specialist

Workhorse • Wixom, MI

6d

About The Position

The Credit, Collections & Invoicing Specialist is responsible for managing customer credit risk, executing timely and accurate invoicing, and driving effective collections to optimize cash flow. This role operates within a centralized shared services structure supporting a manufacturing business using QAD ERP.

The position requires strong knowledge of order-to-cash processes, EDI billing, deduction management, and customer relationship management in a high-volume, multi-customer environment. The position requires a hands-on, detail-oriented finance professional who can build scalable processes, ensure financial discipline, and support data-driven operational decisions in a fast-paced manufacturing startup.

Requirements

• Associate or Bachelor’s degree in Accounting, Finance, or related field preferred.
• Interest in or experience with AR, credit, collections, or billing within a manufacturing environment desired, but not required.
• Strong understanding of order-to-cash cycle in a manufacturing setting, revenue transaction flow from shipment to invoice, credit risk analysis fundamentals, deduction and chargeback management desired but not required.
• Strong intellectual curiosity and bias toward action; consistently investigates issues beyond the surface, defines next steps without direction, and takes ownership to resolve problems end to end.
• Strong follow-up discipline and persistence in collections efforts, paired with professional communication skills for customer-facing interactions.
• Process oriented with a strong internal control and continuous improvement mindset.

Responsibilities

• Generate accurate invoices based on customer contract terms within QAD ERP.
• Ensure pricing, freight, and tax data are accurate and aligned to customer contracts.
• Validate proper linkage between sales orders, shipping documents, and billing.
• Assist with revenue transaction support and reporting for month-end close.
• Monitor aging trends and proactively manage exposure.
• Partner with Sales and Commercial teams on customer risk assessment.
• Manage portfolio of customer accounts.
• Proactively contact customers regarding past due balances.
• Resolve disputes, short pays, pricing discrepancies, and deductions.
• Escalate material collection risks to Shared Services Manager.
• Maintain detailed notes and status updates in QAD ERP or Salesforce CRM system, as applicable.
• Drive reduction in DSO and past-due percentages.
• Assist with accurate application of customer payments.
• Investigate unapplied cash and misapplied payments.
• Reconcile AR subledger balances to customer statements.
• Support monthly AR aging reconciliation to the general ledger.
• Prepare weekly aging and collections status reports.
• Track deduction trends and root causes.
• Maintain strong internal controls over order-to-cash processes.
• Support internal and external audit requests.

Benefits

• Lead the Future of Electric Mobility: Workhorse is a leading electric vehicle company focused on delivering sustainable, purpose-built solutions that are transforming last-mile delivery and commercial transportation.
• Make Executive-Level Impact: This role sits on the Sales and Executive Team, offering direct influence on enterprise growth, strategic partnerships, and company-wide direction.
• Dog-Friendly Workplace: We believe great ideas come from people who feel comfortable being themselves—four-legged teammates included at many of our locations.
• Strong, People-First Culture: We foster a collaborative, respectful, and transparent culture where teams are empowered, accountability is valued, and leaders are trusted to lead.
• Innovation Meets Execution: Workhorse combines cutting-edge technology with real-world manufacturing and operational excellence—turning innovation into vehicles on the road.
• Growth-Oriented Environment: Join a company in an exciting phase of growth where your leadership, ideas, and results will directly shape what’s next.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree