Billing Coordinator

Luminary Hospice • Columbus, OH

5d • Remote

About The Position

We are seeking a Billing Coordinator who is detail-oriented, proactive, and service-minded. This role is essential to ensuring timely, accurate reimbursement while maintaining a positive experience for patients, families, and payors. The ideal candidate understands that strong billing operations directly support patient care, agency sustainability, and trust.

Requirements

• Minimum of 2 year of experience in billing, collections, or revenue cycle operations within hospice or home health
• Working knowledge of insurance plans, authorizations, claims submission, and appeals processes
• Ability to research and resolve complex billing or payor issues independently
• Proficiency in Microsoft Office (Excel, Word, Outlook required)
• Experience with EMR
• Strong attention to detail with the ability to manage multiple priorities and deadlines
• Excellent communication and interpersonal skills, with a customer-service mindset
• Ability to work collaboratively while also being self-directed and accountable

Responsibilities

• Ensure timely and accurate billing and collections to support optimal reimbursement and healthy accounts receivable performance
• Maintain accurate and up-to-date patient billing records across EMR and billing systems, documenting all follow-up and account activity thoroughly
• Actively work aging accounts receivable, including resubmitting claims, resolving denials, and escalating significantly delinquent accounts as appropriate
• Compile, track, and report key billing metrics and trends
• Maintain a strong working knowledge of billing systems, workflows, and system enhancements or updates
• Serve as a professional point of contact for patients, families, payors, and internal teams regarding billing-related questions
• Ensure billing aligns with payor contracts, authorization requirements, and hospice-specific regulations
• Demonstrate working knowledge of Medicare, Medicaid, commercial insurance, and managed care plans relevant to hospice services
• Protect the confidentiality of patient and organizational information in accordance with HIPAA and company standards
• Support audits, appeals, and documentation requests as needed
• Perform additional duties as assigned to support the success of the revenue cycle and agency operations

Benefits

• Luminary Hospice offers a competitive compensation package, along with a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings options, and more.
• Our benefits are designed to support your health, well-being, and long-term financial goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed