Billing Customer Service Representative

Farmers of Salem•Wilmington, DE

1d•$22 - $34•Hybrid

About The Position

We are seeking a detail-oriented and customer-focused Billing Customer Service Representative I to join our team. This position plays a key role in ensuring accurate billing processes and delivering outstanding service to policyholders, agents, mortgage companies, and internal departments. This is a full-time, in-office role with hybrid flexibility available where applicable.

Requirements

High school diploma or equivalent required
Minimum 2+ years of customer service experience
Excellent attention to detail and organizational skills
Strong verbal and written communication
Ability to work effectively in a fast-paced, high-volume environment
Comfort with handling financial data and resolving customer inquiries

Nice To Haves

Billing or insurance industry experience preferred, but not required

Responsibilities

Mail & Payment Processing
Open, sort, and process incoming billing mail.
Scan and post checks using the check scanning system.
Reconcile daily payment activity including credit cards, ACH, and mailed checks.
Customer Service
Answer incoming calls via the Billing Queue with professionalism and confidence.
Provide support to policyholders, mortgage companies, agents, and staff on billing-related inquiries.
Billing Account Management
Process payments, billing plan changes, returned payments (e.g., NSF), and refund checks.
Reset insured portal passwords and handle general account updates.
Issue and void premium refund checks due to cancellations, overpayments, or endorsements.
Maintain detailed documentation and notes in the policy system.
Policy Support & Workflow Management
Handle service requests including cancellations, reinstatements, and miscellaneous workflow items.
Assist with special projects and additional responsibilities assigned by leadership.
Compliance & Ethics
Maintain confidentiality and handle sensitive financial data appropriately.
Follow company ethics policy regarding gifts: report any gift or payment exceeding $50 annually from any person or organization doing business with Farmers of Salem to the President.