Billing / Customer Service

The Lindgren Group • New Hope, MN

9h • $25 - $25 • Onsite

About The Position

The primary role is to do billing - accurately and timely. Billing can be somewhat complicated - based on the customer, the parts, the processes involved, the specifications, the add-on services, minimum fees, contracts, etc. The right candidate must be able to work with Order Entry, Accounting, Quoting, Sales and other departments to address issues/concerns. A smaller portion is working with the Customer, in relation to the billing process.

Requirements

• Reliable, consistent attendance
• Must be able to read, write, speak, and understand English
• U.S. Citizen or authorized to work in the U.S.
• High school diploma or GED
• Some Accounting Knowledge/Understanding
• Prior invoicing/billing experience
• Prior customer service experience
• Strong computer and data entry skills
• Excellent organization and multitasking ability
• Clear, professional communication skills
• Ability to remain composed when handling customer concerns

Nice To Haves

• Comfortable reading drawings, blueprints, and finish specifications (preferred)

Responsibilities

• Provide support to outside sales reps with customer updates, quality issues, and new opportunities.
• Partner with internal teams on special handling or shipping requirements.
• Assist with accurate and timely billing; reconcile sales orders and invoices.
• Research and resolve customer credits and complaints.
• Cross-train in order entry, shipping, quoting, and expediting.
• Manage accounts directly, including site visits and reviews when needed.
• Identify and refer new business opportunities to the sales team.
• Contribute to a culture of dependability, teamwork, and customer-first service.

Benefits

• Regular wage reviews : At 60 days, 6 months, and twice a year thereafter, with the opportunity to earn up to $1/hour more within your first 6 months based on performance.
• Robust benefits package : Medical, dental, vision, 401k, legal, pet insurance, and more.
• Company-paid perks : Life insurance, short-term & long-term disability, 401k matching, and training.
• Time off : Paid holidays, PTO, and Sick Time
• Extra rewards : Attendance incentives, performance bonuses, and opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED