Billing Operations Professional
About The Position
In this role, you’ll take the lead in performing advanced financial, clerical, and technical functions related to water and sewer billing. You’ll apply your expertise in intricate billing procedures and diverse rate structures, while collaborating closely with internal teams - including billing, meter operations, permitting, and loan staff - to ensure seamless operations and exceptional customer service. Join us and make a meaningful impact in the Sarasota County community - apply today! About This Position Ensure accuracy and integrity of the Customer Information System (CIS) through audits, monitoring, and validation of updates and rates. Monitor and maintain accurate billing for all customer classes; review accounts and resolve discrepancies in compliance with policies and regulations. Investigate and resolve complex customer and vendor inquiries using data analysis, field verification, and system research. Manage system security, user access, and work order processing, including fees and documentation. Support system integrations, updates, and enhancements in coordination with IT to minimize operational disruptions. Serve as backup to the Billing Supervisor, assisting with escalations, workflow coordination, and performance monitoring. Process and oversee billing activities such as cycle/off-cycle billing, adjustments, reconciliations, and reporting. Analyze operational and financial data to identify trends, risks, and opportunities; provide recommendations for leadership. Develop and maintain SOPs, training materials, and provide coaching/mentoring to staff for consistent operations and development. Evaluate business processes, support system testing/implementation, and prepare reports to improve efficiency and decision-making.
Requirements
- Bachelor's degree from an accredited college in Public Administration, Business, Finance, Planning, Industrial/Engineering Technology, or related fields AND two (2) years of job-related experience.
- Six (6) years of professional job-related experience can be substituted at management discretion for the required education.
- Related professional program/ project management may substitute for the required education at management discretion.
Nice To Haves
- Intermediate to advanced skill in computer programs such as Microsoft Outlook (email, chat, scheduler), Word, Excel, Visio, Powerpoint, Sharepoint, E-Net, Itineris, Acella, On Base, Amanda, Maximo, Electronic Filing Systems (EFS), Teams, Smartsheet, Workday.
- Strong analytical and independent decision-making skills, along with a high level of technical expertise, are essential.
- Two (2) years of government experience.
Responsibilities
- Ensure accuracy and integrity of the Customer Information System (CIS) through audits, monitoring, and validation of updates and rates.
- Monitor and maintain accurate billing for all customer classes; review accounts and resolve discrepancies in compliance with policies and regulations.
- Investigate and resolve complex customer and vendor inquiries using data analysis, field verification, and system research.
- Manage system security, user access, and work order processing, including fees and documentation.
- Support system integrations, updates, and enhancements in coordination with IT to minimize operational disruptions.
- Serve as backup to the Billing Supervisor, assisting with escalations, workflow coordination, and performance monitoring.
- Process and oversee billing activities such as cycle/off-cycle billing, adjustments, reconciliations, and reporting.
- Analyze operational and financial data to identify trends, risks, and opportunities; provide recommendations for leadership.
- Develop and maintain SOPs, training materials, and provide coaching/mentoring to staff for consistent operations and development.
- Evaluate business processes, support system testing/implementation, and prepare reports to improve efficiency and decision-making.
Benefits
- Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS)
- free gyms and classes at multiple Sarasota County Government locations.
- 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
