Billing Operations Specialist - Escalation Team Medicare

Centene Corporation

107d • $19 - $32

About The Position

This role receives back office escalation cases received via a queue or email box and/or real-time live chats from our Medicare Customer Service representatives needing support. Collaborate with internal team and external client to research and resolve any disputes or discrepancies in billed amounts and/or payment transactions. Prepare timely and accurate billing for external clients. Document all collections efforts and transaction records. Reconcile member accounts as needed. Prepare bad debt write-off as needed. Research and process refunds as needed. Maintain low volume in assigned error queues within the billing system. Performs other duties as assigned. Complies with all policies and standards.

Requirements

• High school diploma or equivalent and 3+ years of combined billing/collections, accounting or customer service experience.
• Bachelor’s degree in Business Administration or related field.

Nice To Haves

• Proficiency in multi-tasking across multiple systems and applications simultaneously.
• Ability to navigate and manage multiple monitors (typically 2–3) efficiently for real-time data entry and customer interaction.
• Strong computer literacy, including Microsoft Office Suite (Outlook, Teams, Excel, Word) and web-based applications and cloud tools (e.g., SharePoint).

Responsibilities

• Receive back office escalation cases via a queue or email box and/or real-time live chats.
• Collaborate with internal team and external client to research and resolve disputes or discrepancies.
• Prepare timely and accurate billing for external clients.
• Document all collections efforts and transaction records.
• Reconcile member accounts as needed.
• Prepare bad debt write-off as needed.
• Research and process refunds as needed.
• Maintain low volume in assigned error queues within the billing system.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible approach to work with remote, hybrid, field or office work schedules

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees