Billing Operations Specialist

Kami • Denver, AZ

4d

About The Position

We’re looking for a highly organized and customer-focused Billing Specialist to own the end-to-end processing of customer Purchase Orders and invoicing for Kami. This is a critical operational role that sits at the heart of our revenue cycle, ensuring schools and education partners are billed accurately, on time, and in line with their procurement requirements. Our business is highly seasonal, with billing volumes ranging from around 50 orders per week in quieter months to 500+ per week during peak back-to-school periods. In this rhythm, you’ll confidently manage high-volume workflows, coordinate seasonal support during peak times, and continuously improve processes to make each cycle smoother and more scalable. You’ll work closely with customers, sales, and finance, becoming a trusted point of contact for PO validation, invoice submission, and payment collection, while also helping strengthen our systems and controls as we continue to grow globally.

Requirements

• Experience in billing, accounts receivable, or order-to-cash roles, ideally within SaaS, EdTech, or high-volume B2B environments.
• Strong understanding of Purchase Order processing, invoicing, and customer payment workflows.
• Confidence working directly with customers, including finance and procurement teams, to resolve issues and ensure timely payment.
• Experience navigating customer portals and financial systems (e.g., Salesforce, SAP, Polaris) with strong attention to detail and data accuracy.
• Knowledge of software provisioning and entitlement management, including the ability to manage product keys and license lifecycles.
• Ability to thrive in cyclical, high-volume periods, staying calm, organized, and solution-focused under pressure.
• A continuous improvement mindset with an interest in process optimization, documentation, and automation.
• Ability to work independently with minimal supervision while following complex oral and written instructions.
• Proficiency in writing, typing, and navigating through different technologies and internal systems.
• Comfortable coordinating temporary or seasonal staff and maintaining quality and consistency during peak workloads.
• A proactive, collaborative, and service-oriented approach with a high capacity for handling confidential company and customer information with discretion.
• Strong moral decision-making skills and accountability for data integrity and customer outcomes.

Responsibilities

• Process and validate customer Purchase Orders (POs) by checking them against sales documentation, contracts, and pricing, ensuring accuracy and completeness.
• Create and issue customer invoices, resolve discrepancies, and manage invoice adjustments, including the issuance of credit notes.
• Manage invoice submission and payment collection, including providing payment details, completing customer forms, and following customer-specific billing processes.
• Access and work within customer procurement portals (e.g., SAP, Polaris) to retrieve POs, upload invoices, track status, and respond to customer queries.
• Manage the full license lifecycle, including creating, renewing, deploying, and diagnosing product keys to ensure smooth customer onboarding.
• Act as a primary point of contact for accounts receivable and billing-related communications, delivering a professional and helpful customer experience.
• Investigate and rectify inaccuracies from existing or past orders to ensure customer accounts are healthy.
• Maintain meticulous records of data changes or corrections to ensure accuracy and compliance with company protocols.
• Coordinate and manage seasonal billing support staff during peak months (June–September), including task allocation, training, and quality checks.
• During off-peak periods, lead process improvement initiatives, document workflows, identify automation opportunities, and support broader finance operations.
• Partner closely with the Financial team to support cash collection, reporting, and internal controls across the order-to-cash cycle.

Benefits

• A people-first employer that is on an inspiring mission to build the future of education while changing the lives of millions
• High calibre and diverse team ranging from successful startup veterans, to Fortune 500 and big tech professionals
• Continuous learning and development opportunities, including subsidised course fees, certifications, conferences, and free access to Udemy and more
• A strong mission ; the satisfaction of knowing you’re not only helping modern-day superheroes, aka teachers but also helping them shape the minds of future generations all across the globe
• Happy customers : Helping thousands of schools worldwide through the digital transformation of education for the 21st century. Just read our reviews.
• Huge potential: Already used by 70M users in 175 countries . One of the most popular and fastest-growing EdTech platforms worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed