Billing Representative

UnitedHealth Group•Schaumburg, IL

1d•$18 - $32•Remote

About The Position

This position is Remote in Schaumburg, IL. If you are located within commutable distance to the office at Quest Diagnostics, 501 East State Parkway, Schaumburg, IL, 60173, you will have the flexibility to work remotely as you take on some tough challenges. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime or weekends. We offer paid on-the-job training. The hours of training will be 8:30 am - 5:00 pm CST from Monday - Friday. The first 2 days of training will be conducted onsite. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
Experience with computers and Windows based applications, which includes the ability to learn new and complex computer system applications
Ability to train onsite for the first 2 days in Quest Diagnostics, 501 East State Parkway, Schaumburg, IL, 60173
Ability to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 8:30 am - 5:00 pm CST from Monday - Friday including the flexibility to work occasional overtime or weekends based on business need
Reside within commutable distance to the office at Quest Diagnostics, 501 East State Parkway, Schaumburg, IL, 60173
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Demonstrated ability to manage multiple tasks simultaneously, with strong capacity to learn and understand a wide range of products and the varying benefit levels associated with each
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nice To Haves

1+ years of Customer Service Representative (CSR) experience OR 1+ years of experience in an office setting, call center setting, OR phone support role

Responsibilities

Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies
Provide input to policies, systems, methods and procedures for the effective management and control of the premium billing function
Educate customers regarding the availability of receiving invoices and remitting payments through online applications
Monitor outstanding balances and take appropriate actions to ensure clients pay as billed
Manage the preparation of invoices and complete reconciliation of billing with accounts receivables
Other duties as assigned