Billing & Revenue Operations Manager

SSI Fire & Safety Holdings, LLC.•Houston, TX

2d•$85,000 - $100,000•Onsite

About The Position

Join a leader in life safety as our Billing & Revenue Operations Manager, where you’ll oversee all billing and accounts receivable processes, strengthen financial workflow efficiencies, and ensure the accuracy and integrity of revenue-related activities across the organization. In this role, you'll shape the billing function from a strategic perspective—establishing SOPs, optimizing processes, enforcing compliance standards, and driving timely, precise invoicing for construction, service, and commercial accounts. This position is ideal for an experienced billing leader ready to bring structure, elevate performance, and build a best-in-class revenue operation across a multi-state footprint.

Requirements

Bachelor’s degree in Accounting or related field required.
10+ years of billing experience, including construction, commercial, or service environments.
5–10 years managing billing and AR teams.
Strong project/progress billing experience required.
Proven success creating, implementing, and maintaining SOPs.
Strong analytical, reporting, and KPI-driven performance management skills.
Experience with collections processes and customer account resolution.
Exceptional communication, leadership, and organizational abilities.
Ability to work at a computer for extended periods.
Ability to work on-site in Houston 4–5 days per week and travel as required.

Nice To Haves

CPA not required, but a plus.

Responsibilities

Lead the billing and AR function, setting clear expectations, standards, and priorities.
Develop, implement, and refine standard operating procedures (SOPs) to ensure accuracy, efficiency, and consistency.
Strengthen internal controls related to billing, collections, and AR workflows.
Build a culture of accountability, continuous improvement, and operational excellence.
Oversee all construction, service, and commercial billing, ensuring timely and compliant invoicing.
Ensure billing aligns with contracts, job-cost documentation, and project requirements.
Direct AR activities, including customer outreach, account reconciliation, and basic collections.
Track, analyze, and report on weekly and monthly KPIs related to billing accuracy, invoice timeliness, AR aging, cash flow, and collection performance.
Prepare KPI dashboards and performance summaries for leadership review.
Identify process gaps and implement improvements to streamline revenue operations.
Collaborate with Project Managers, Service Managers, Sales, and Finance to resolve discrepancies and improve billing accuracy.
Serve as a key partner in ERP usage and data quality for all billing-related modules.
Communicate priorities, issues, and workflow needs clearly and proactively across departments.