Billing Services Associate

Frankenmuth Insurance•Frankenmuth, MI

13d•Onsite

About The Position

Our team members are passionate about providing exceptional service to our policyholders and agents as well as supporting internal peers. If you thrive in a fast-paced environment, have strong analytical skills, and enjoy working as a team, you could be a great fit for Billing Services!

Requirements

Ability to multitask in a fast-paced environment
Team player able to develop strong internal working relationships and collaborate with peers on a daily basis.
Having a positive demeanor, good verbal and written communication skills, and professional in all aspects
Ability to research problems to resolve and make decisions
Take ownership of any follow-up work necessary to service customer
Ability to quickly learn and adapt to new software programs
Ability to maintain confidential and sensitive information
High school diploma or general education degree (GED); or up to one-year related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Answers inbound phone calls, responds to inquiries in a thorough, accurate, timely and courteous manner, and completes outbound follow-up calls as needed
Analyze billing system information to service our internal and external customers effectively and efficiently
Respond professionally to customer inquiries via phone, email, or letter
Billing system entry, as needed, to maintain account integrity
Handle inbound premium payments
Adhering to all compliance regulations and security policies
Review and issue premium refunds
Review and evaluate internal collection attempts and send to a third party collection agency
Daily/Monthly billing system reconciliation
Monitor accounts receivable balances
Performs other duties as assigned