Billing Specialist (Dallas Water Utilities - Civil Service)

City of Dallas

4d

About The Position

The Billing Specialist facilitates and produces accurate account rates and billing amounts for City services rendered in a timely manner. Gathers data, reports water consumption, monitors revenue, tracks weather, and monitors gallons per capita daily, unaccounted for water, and general usage patterns.

Requirements

• Knowledge of customer service techniques to resolve problems and issues.
• Knowledge of billing and related services.
• Ability to research, analyze data and create reports.
• Detailed Oriented, ability to monitor, troubleshoot and resolve anomalies and/or discrepancies with data.
• Ability to accurately enter data.
• Knowledge of software applications including Microsoft Office.
• Communicating effectively verbally and in writing.
• Establishing and maintaining effective working relationships
• EDUCATION: Bachelor’s degree in a public administration or business field.
• EXPERIENCE: Three (3) years of experience in developing or analyzing various financial revenue reports or other reports relevant to the utility.
• EQUIVALENCIES: High school diploma or GED plus seven (7) years of the required experience will meet the education and experience requirements. An associate degree in any field plus five (5) years of the required experience will meet the education and experience requirements. A bachelor's degree or higher in a non-specified field plus five (5) years of the required experience will meet the education and experience requirements. A master's degree or higher in a specified field plus one (1) year of the required experience will meet the education and experience requirements.

Responsibilities

• Develops, tracks, and maintains various reports, files, and documents for water utilities and other services; prepares billing statistics, analyzes data, and resolves related issues; responds to billing inquiries.
• Determines and implements rate changes for various wholesale and retail accounts; performs reconciliations, accounting, and reporting activities; develops and updates work instructions and work procedures for Rate section.
• Processes applications for creation of new accounts or discontinuing current accounts.
• Monitors, research, and reviews customer accounts and resolve complex billing issues; performs rate studies and develops models and responds to requests for comprehensive surveys and information requests.
• Completes and reviews reports at regular intervals or as requested by management; prepares department briefings and participates in Town Hall meetings, audits and other events.
• Reviews, revises, and creates processes and procedures as necessary; provides customer service and assists with billing issues and questions.
• Works with other city departments when necessary to resolve customer billing issues as needed.
• Serve as Subject Matter Expert on issues related to billing; participates in collections, bankruptcy accounts, and other delinquent billing issues.
• Performs any and all other work as needed or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level