Billing Supervisor - Urology

Aeroflow Career•Asheville, NC

2d•Remote

About The Position

Aeroflow Health is taking the home health products and equipment industry by storm. We have created a better way of doing business that prioritizes our customers, our community, and our coworkers. Aeroflow believes in career building. That is why we promote from within and reward individuals who have invested their time and talent in us. Whether you are looking for a place from which to launch your career - or a stable, ethical company in which to advance you will not find an organization better equipped to help you meet your professional goals than Aeroflow Health The Opportunity Within Aeroflow, there are 4 main divisions: Urology, Diabetes, Mom & Baby, & Sleep. Each division specializes in a specific set of medical supplies aimed to treat a medical diagnosis or the symptoms of that diagnosis. Aeroflow Urology focuses on incontinence products such as diapers, underpads, and catheter supplies Supplies are shipped directly to more than 100,000+ patients a month across the nation who have medical insurance and a urinary incontinence diagnosis Aeroflow Urology is a leader in the incontinence industry. With a focus on outstanding customer service, Urology has maintained a 4.9 out of 5 star average on over 7000+ Google reviews The Urology Billing team specifically addresses denied claims that are sent to insurance for payment, provides medical documentation to insurance carriers, addresses insurance audits, and so much more

Requirements

At least 6 months work history at Aeroflow OR at least 1 year management experience if external
Ability to travel to Asheville, NC as needed
Experience working with insurance billing (or billing coding certification), DME preferred but not required

Nice To Haves

Experience with Gmail + Google Workspace
Basic understanding and experience using Excel
Analytical work background

Responsibilities

Providing direction for a staff team of 2-6 billing representatives
Drive personal development and employee engagement
Evaluate and recommend improved processes to maximize our overall efficiency
Identify and implement process improvements
Gather, analyze, and communicate on recurring denial or collection reporting
Handle escalated concerns or requests from our customers
Act as a subject matter expert for our billing processes
Audit productivity and quality of team emphasizing KPI’s and performance management
Escalate IT issues appropriately
Approve timecards and PTO while referencing department & HR guidelines
Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. Compliance is a condition of employment and is considered an element of job performance
Maintain HIPAA/patient confidentiality
Regular and reliable attendance as assigned by your schedule
Other job duties assigned

Benefits

Competitive Pay
Health Plans with FSA or HSA options
Dental, and Vision Insurance
Optional Life Insurance
401K with Company Match
12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
Additional Parental benefits to include fertility stipends, free diapers, breast pump
Paid Holidays
PTO Accrual from day one
Employee Assistance Programs and SO MUCH MORE!!