Billing Support Specialist

Carlton Senior Living•Concord, CA

2d•$68,000 - $72,000

About The Position

At Carlton, we are dedicated to enriching the lives of older adults by offering personalized care and fostering a warm and supportive environment. We know it takes a special group of individuals to help our residents live their lives to the fullest, surrounded by love, kindness, and care. We believe happy employees ensure happy residents. With attractive benefits, hands-on training, and opportunities for career advancement, we take great pride in recruiting people who embrace and embody our unique culture of caring. Join our exceptional team at Carlton Senior Living as our Billing Support Specialist!

Requirements

Minimum of high school education or GED or combination of related experience.
Experience is preferred, but not necessary.
Reasonable expectations of mathematical, technical, and reasoning skills to perform essential job responsibilities.
According to Title 22 requirements, must be at least eighteen (18) years of age.
Ability to read and comprehend simple instructions, short correspondence, and memos, so as not to jeopardize the safety and well-being of the residents.
Ability to communicate with residents, and effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Remain professional and respectful, and interact with our customers including residents, family members, and all staff members according to the concepts identified by the Carlton Way.
Must be able to use technology, such as company-provided phones and tablets, to communicate among staff on resident needs.

Responsibilities

Oversee and support the monthly billing process in Yardi (Voyager 8/Elevate, Voyager 7S, and RentCafe) across all communities to ensure accuracy and consistency.
Assist Executive Director and Administrative Assistants with month-end billing, including posting charges, reviewing statements, and verifying accuracy prior to distribution.
Help correct billing errors and re-create resident statements when necessary.
Provide guidance to communities on resident account setup, charge configuration, and billing best practices.
Support communities with past-due accounts receivable follow-up and promote timely collections processes.
Maintain working knowledge of long-term care insurance billing requirements and documentation standards.
Train Administrative Assistants on completion of monthly long-term care insurance forms and required documentation.
Identify recurring billing challenges and recommend process improvements to reduce errors and increase efficiency.
Provide daily support and troubleshooting for Yardi Elevate (Voyager 8), Voyager 7S, SeniorIQ, and Yardi One platforms as needed.
With a calm and supportive demeanor, assist community managers, executive directors, and administrative assistants with navigating and maximizing Yardi functionality, particularly related to billing and resident accounts.
Build a strong working relationship to successfully serve as the primary liaison with the Yardi support team; submit, manage, and follow up on helpdesk tickets, tracking progress through resolution.
Perform Yardi administrator tasks as assigned by the VP of Data & Analytics.
Dress appropriately per the Companys standards outlined in the Employee Handbook.
Attend periodic staff meetings, in-service training, and mandatory meetings as required.
Observe Residents Rights, as posted within the facility, to include any updates thereto.
Mandated reporting if you suspect any verbal, physical, emotional, financial, or neglectful treatment toward a resident or staff member, report it to your supervisor immediately.
In Emergencies, assist residents according to the Emergency Plan of the facility.