BMC Remedy/Helix Developer

General Dynamics Information Technology

1d•Remote

About The Position

Transform technology into opportunity as a BMC Remedy/Helix Developer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. MEANINGFUL WORK AND PERSONAL IMPACT As a BMC Remedy/Helix Developer the work you’ll do at GDIT will be impactful to the mission of the NESD Helix engineering team. Provide accurate technical guidance on ITSM and CMDB application and integration capability. Gather requirements, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, test scripts, and build docs. Build Pentaho Spoon Jobs and Transformations to import data into the CMDB. Add fields to and set up and monitor/maintain Atrium Core products including datasets, reconciliation, and normalization Develop or maintain service offerings, products or functionality, or integrations in Developer Studio, Innovation Studio, Pentaho Spoon, Dashboards, or otherwise Develop or maintain RestAPI, WebService, and LDAP integrations between Helix and external applications/systems Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and jira stories to accommodate changes. Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds. Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives. Identify and communicate gaps between out of the box workflow and custom requirements. Work with teams to provide out-of-the-box solutions in order to minimize customization. Advise on and build long-term and supportable customizations where OOTB is not possible. Maintain system production support and ensure system integrity by utilizing defined configuration control practices and change management processes. Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products. Communicate verbally and in written form in a professional manner with customers, peers, and leadership. Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed. Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings. Other duties as assigned. WHAT YOU’LL NEED TO SUCCEED Bring your engineering expertise along with a drive for innovation to GDIT. Our BMC Remedy/Helix Developer must have:

Requirements

Security Clearance Requirement: Ability to obtain an Interim Secret clearance.
Required Experience: 3+ years of BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience.
Experience with SAAS solutions or AWS Cloud environments
Experience with BMC Remedy version 21.x or higher
Experience with ITIL methodologies, ITIL Foundation a plus.
Experience with ITSM/CMDB/DWP process flows.
Expert familiarity in one or more 21.x+ Helix applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Smart Reporting, Helix Dashboards, Smart IT, Digital WorkPlace Portal (DWP), Configuration Management Database (CMDB), or Asset Management
Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data.
Experience in other Helix applications such as IT Operations Management, Business Workflows, or Business Portfolio Manager
Experience working in an Agile project methodology environment. JIRA story management a plus but not required.
Ability to communicate verbal and written
Ability to create and edit documents in Microsoft Word, Excel, and PowerPoint.
Advanced ability to analyze data with Microsoft Excel or comparable tools.
Ability to describe process flows in Microsoft Visio or comparable tool
Experience managing documents in Microsoft SharePoint
Working knowledge of relational databases
Understanding of networking concepts and OSI rules
Ability to utilize logging to troubleshoot issues.
Experience providing demonstrations to customers
Experience gathering requirements from customers
Experience documenting requirements
Experience mentoring and leading technical teams
Required Certification: CompTIA Security+ CE certification may obtain within 3 months from start date}
Education: BS degree; additional years of experience may be considered in lieu of degree.
Work Location: Remote
US Citizenship Required

Responsibilities

Provide accurate technical guidance on ITSM and CMDB application and integration capability.
Gather requirements, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, test scripts, and build docs.
Build Pentaho Spoon Jobs and Transformations to import data into the CMDB.
Add fields to and set up and monitor/maintain Atrium Core products including datasets, reconciliation, and normalization
Develop or maintain service offerings, products or functionality, or integrations in Developer Studio, Innovation Studio, Pentaho Spoon, Dashboards, or otherwise
Develop or maintain RestAPI, WebService, and LDAP integrations between Helix and external applications/systems
Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and jira stories to accommodate changes.
Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds.
Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives.
Identify and communicate gaps between out of the box workflow and custom requirements.
Work with teams to provide out-of-the-box solutions in order to minimize customization.
Advise on and build long-term and supportable customizations where OOTB is not possible.
Maintain system production support and ensure system integrity by utilizing defined configuration control practices and change management processes.
Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products.
Communicate verbally and in written form in a professional manner with customers, peers, and leadership.
Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed.
Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings.
Other duties as assigned.

Benefits

Growth: AI-powered career tool that identifies career steps and learning opportunities.
Support: An internal mobility team focused on helping you achieve your career goals.
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace.
Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

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