BMW Genius - Princeton BMW

Holman•Princeton, NJ

22h•$23 - $30•Onsite

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Princeton BMW has an outstanding opportunity for a Product Genius to join their team and the Holman Family!

Requirements

High School Diploma or equivalent, a degree in Business, Communications, Technology or relevant field preferred
Valid driver’s license
2-4 years’ experience in customer service or related fields
Experience in demonstrating and explaining vehicle features and technology to customers preferred
Familiarity with vehicle technology, including safety features, navigation systems, and connectivity features; also, mobile app services, and other relevant technology products and services
Experience with customer service, including handling customer inquiries and resolving issues preferred
Understanding of accounting principles and bookkeeping software may be required
Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security
Proactive, organized approach to multitasking and prioritization
Effectively manages time and consistently meets deadlines with some guidance from manager
Demonstrates accuracy, thoroughness and effectiveness in work
Demonstrates attention to detail and commitment to doing quality work
Adjusts quickly to new or changing assignments, processes and people
Displays professionalism and remains composed when faced with challenges
Learns from experience; modifies behavior to be more effective
Recognizes one’s own strengths and opportunities for growth
Uses existing procedures to solve routine or standard problems; applies some degree of judgement and discretion
Applies basic knowledge of theories, practices and procedures to complete assigned work
Decisions are guided by policies, procedures and business plan; receives some guidance and oversight from manager

Nice To Haves

Additional education, certifications, or experience are a plus
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.

Responsibilities

Ensure every owner receives a thorough delivery process, including an introduction to vehicle features and controls.
Provide in-depth education and demonstration of vehicle technology, dynamic systems, and controls.
Prepare vehicles for delivery, ensuring they meet or exceed guest expectations in terms of cleanliness and condition.
Enroll and familiarize guests with mobile app services and features, aiming to maintain or exceed target enrollment rates.
Educate customers on warranty features, roadside assistance, and maintenance schedules.
Maintain a log of all customer deliveries for future reference and follow-up.
Conduct follow-up with customers within a specified time frame to ensure satisfaction and understanding of vehicle technology.
Proactively engage with customers who visit the dealership to answer questions and address concerns.
Collaborate with the Sales department to assist customers with their technology concerns by appointment.
Assist with off-site deliveries as authorized by management.
Provide support to on-site service guests and the service department in resolving and troubleshooting customer inquiries related to vehicle technology on the service drive during service hours.
Respond promptly to customer questions regarding vehicle capabilities via phone, email, or in-person demonstration, ensuring optimal customer service and guest retention.
Train sales staff and other dealership personnel on new vehicle technology to improve overall team knowledge and customer support.
Conduct continuous research on new technology and maintain a collection of product and technical information.
Stay current with ongoing training requirements to maintain expertise.
Establish and maintain guests' trust and relationships in the brand through expertise in technology and exceptional service.
Perform all other duties and special projects as assigned