Boarding Assistant

MSPCA-Angell Careers•Boston, MA

4d•$20 - $21

About The Position

The Boarding Assistant works collaboratively with the other Angell staff to provide the highest quality pet care to animals in the care of Angell’s Boarding and Grooming Department. This position is responsible for overall monitoring, care and comfort of healthy boarding guests in our Boarding Wards and as needed. Some of the duties include: Provide and ensure quality pet care, including walking, restraining, and overall monitoring, care, and comfort of all canine and feline guests Collect/wash/dry daily laundry, performs stocking, cleaning, and general upkeep of Boarding Wards. Proper restraint during bathing, nail trims, and brushing services, including assisting with grooms as requested by Groomer. Maintain all working areas in a clean and orderly fashion. Effectively triage urgent and emergent findings and follow all department protocols for referring for and or obtaining veterinary care as needed. Transport animals safely while adhering to hospital policies and procedures. Complete all required paperwork, electronic and hardcopy records neatly and accurately. Maintain and track all client belongings. Ensure all boarders are booked-in appropriately and that cages are not double booked. Administer and properly document boarder’s medications/supplements according to the owners’ written instructions. Administer and properly document boarder's feedings according to the owners’ written instructions. Provide guidance and support to all staff members in the areas of patient care and department operations. Communicate and work closely with Boarding and Grooming Manager, as well as other department leadership as needed. Build and maintain strong relationships with pet owners by guiding clients on services and policies, addressing concerns, and delivering exceptional customer service. Process general information calls regarding boarding and grooming services offered. Process and document client calls and messages, and document all client communications according to the department guidelines. Provide detailed instructions and information to clients over the phone when scheduling boarding appointments including process, policies, and procedures. Appropriately perform client screenings to determine boarding eligibility as defined by department guidelines. Accurately book boarders including drop off appointment and cage assignment. Explain hospital processes and policies including appointments and procedures. Address client questions and concerns, collaborating with hospital staff as needed to maintain accuracy and client satisfaction. Participate in providing financial estimates and addressing questions about estimates. Inform client about deposit policy and payment methods. Accurate preparation of drop off packets and Instinct OTW board entry.

Requirements

High School Diploma or GED required
A minimum of 6 months of animal handling experience preferred
A minimum of 6 months of customer service experience required

Nice To Haves

Associate’s or Bachelor’s degree preferred
Fear Free preferred

Responsibilities

Provide and ensure quality pet care, including walking, restraining, and overall monitoring, care, and comfort of all canine and feline guests
Collect/wash/dry daily laundry, performs stocking, cleaning, and general upkeep of Boarding Wards.
Proper restraint during bathing, nail trims, and brushing services, including assisting with grooms as requested by Groomer.
Maintain all working areas in a clean and orderly fashion.
Effectively triage urgent and emergent findings and follow all department protocols for referring for and or obtaining veterinary care as needed.
Transport animals safely while adhering to hospital policies and procedures.
Complete all required paperwork, electronic and hardcopy records neatly and accurately.
Maintain and track all client belongings.
Ensure all boarders are booked-in appropriately and that cages are not double booked.
Administer and properly document boarder’s medications/supplements according to the owners’ written instructions.
Administer and properly document boarder's feedings according to the owners’ written instructions.
Provide guidance and support to all staff members in the areas of patient care and department operations.
Communicate and work closely with Boarding and Grooming Manager, as well as other department leadership as needed.
Build and maintain strong relationships with pet owners by guiding clients on services and policies, addressing concerns, and delivering exceptional customer service.
Process general information calls regarding boarding and grooming services offered.
Process and document client calls and messages, and document all client communications according to the department guidelines.
Provide detailed instructions and information to clients over the phone when scheduling boarding appointments including process, policies, and procedures.
Appropriately perform client screenings to determine boarding eligibility as defined by department guidelines.
Accurately book boarders including drop off appointment and cage assignment.
Explain hospital processes and policies including appointments and procedures.
Address client questions and concerns, collaborating with hospital staff as needed to maintain accuracy and client satisfaction.
Participate in providing financial estimates and addressing questions about estimates.
Inform client about deposit policy and payment methods.
Accurate preparation of drop off packets and Instinct OTW board entry.