Bond Specialist, Claims

EPIC Brokers•Chicago, IL

21h•$65,000 - $75,000•Hybrid

About The Position

Our Transportation and Logistics Practice specializes in insurance programs designed for logistics companies both domestically and internationally. We are currently seeking a Claims Liaison. This is a full time job to liaise and bridge the gap between between the clients, customs brokers and our surety partner. You will act as a central point of contact, coordinating documentation and communication across multiple parties.

Requirements

1 plus years of Claims experience required.
Strong verbal and written skill essential.
Exceptional Attention to Detail
Proactive Demeanor
Technical Proficiency in software such as Excel, Word and Adobe
Organizational Skills & Time Management with ability to manage multiple tasks in a fast-paced environment while delivering quality results in a timely manner.

Nice To Haves

Bachelor’s Degree

Responsibilities

Provide day to day service and support for U.S. Customs Bond products.
Act as a primary liaison managing the claims communication between the Importer of Record, Customs Brokers, and our surety partners.
Serve as the primary conduit for bond claims and subrogation matters, including facilitating and auditing documentation, tracking claim status and seeking reimbursement.
Build and maintain strong relationships with Customs Broker clients and Surety Partner
Assist bond underwriters with servicing existing clients and delivering high quality client service.
Support underwriting activities by collecting required information, performing data entry, and helping evaluate risk factors.
Organize, monitor and manage bond and claims files to ensure accuracy, follow ups and compliance.
Coordinate the creation and delivery of materials for clients, prospects, and internal stakeholders.

Benefits

Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps)
22 PTO days starting out for hourly/non-exempt employees
12 company-observed paid holidays
4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation