Boutique Director, Palo Alto

Chanel • Palo Alto, CA

10h • $134,000 - $160,000 • Onsite

About The Position

We are looking for a Boutique Director who will be the ultimate leader and brand ambassador of the Boutique . They will have an influential part fo r building and developing an exceptional team that consistently provides superior client service and ensuring that the boutique exceeds defined performance targets.  The Boutique Director should be passionate about creating a client service-oriented environment and coaching and mentoring diverse leaders.

Requirements

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Passion for the House of CHANEL , its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL
• Minimum 7 years of related experience
• Ability to lift 15 lbs.
• A flexible schedule with the ability to work late nights, weekends, and some holidays
• Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results

Nice To Haves

• Foreign language skills are preferred but not

Responsibilities

• Coach and always inspire boutique staff to deliver an elevated client experience for all clients
• Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork
• Act as leader of leaders, actively developing boutique leadership and empowering the team to manage their direct reports and assigned business responsibilities
• Develop and achieve business goals, partnering with boutique team and Home Office to devise creative and strategic solutions to increase sales
• Lead the team with agility and resilience, continuously improving based on key performance indicators and lessons learned
• Represent CHANEL in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Manager