Boutique Operations Associate - Chestnut Hill, MA

CHANEL•Chestnut Hill, TN

6d•$24 - $30•Onsite

About The Position

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL. About the role: We are looking for Boutique Operations Associate who is passionate about providing the highest standards of service and will be trained to be well-rounded in all activities within the Boutique. These individuals will be the experts on all Standard Operating Procedures, systems, and tools and will work closely with the boutique leaders to impart critical business knowledge. This role will be crucial to the success of the operations within the Boutique. They will support all areas of the Boutique as needed and ultimately impacting the client experience. What impact you can create at CHANEL: Uphold operational standards and processes to deliver the ultimate CHANEL client experience Be the ultimate expert on all Standard Operating Procedures, Systems and Tools to act as a resource for entire Boutique Team Deliver exceptional customer service based on CHANEL’s service mantra, including welcoming and greeting all clients, including hosting Support the daily operations including opening and closing of registers, incoming and outgoing shipments, damages, stock and restock needs Understand the inventory management processes Maintain an organized and controlled stock storage system and process received stock and record into system Communicating inventory and supply needs to Boutique Director/Assistant Boutique Manager Partner with Assistant Boutique Manager to execute the stock cycle count program and annual physical inventory Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa Co-ownership of all brand image, hygiene standards and visual merchandising requirements. Be the ultimate brand ambassador by providing continuous sales and service support Build positive team relationships throughout the boutique to inspire trust and teamwork. You are energized by: Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives Working in a highly collaborative retail environment Make things beautiful by providing the ultimate experience in store Being truly service minded Utilizing your organizational and attention to detail skills within multi-task projects in a dynamic, fast paced environment

Requirements

Ability to thrive in a team environment and work collaboratively
Understanding of, and passion for client experience
Excellent communication skills
Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
Curiosity and desire to learn and grow professionally within the world of CHANEL
3+ years of related experience
Ability to move heavy items - may include overhead lifting, pulling, and pushing of items up to 25 lbs.
A flexible schedule with the ability to work late nights, weekends, and some holidays
Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service

Nice To Haves

Foreign language skills are preferred but not required
Experience in the fragrance & beauty industry preferred

Responsibilities

Uphold operational standards and processes to deliver the ultimate CHANEL client experience
Be the ultimate expert on all Standard Operating Procedures, Systems and Tools to act as a resource for entire Boutique Team
Deliver exceptional customer service based on CHANEL’s service mantra, including welcoming and greeting all clients, including hosting
Support the daily operations including opening and closing of registers, incoming and outgoing shipments, damages, stock and restock needs
Understand the inventory management processes
Maintain an organized and controlled stock storage system and process received stock and record into system
Communicating inventory and supply needs to Boutique Director/Assistant Boutique Manager
Partner with Assistant Boutique Manager to execute the stock cycle count program and annual physical inventory
Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa
Co-ownership of all brand image, hygiene standards and visual merchandising requirements.
Be the ultimate brand ambassador by providing continuous sales and service support
Build positive team relationships throughout the boutique to inspire trust and teamwork.

Benefits

Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K and other incentives
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

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