Box Office Associate
About The Position
Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation’s third largest arts center. Comprised of three Art Partners—Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art—there’s a role for everyone at The Woodruff. The Box Office Associate is responsible for providing exceptional customer service to guests visiting the Woodruff Arts Center and its Arts Partners while maintaining the Atlanta Symphony Hall Box Office for Atlanta Symphony Hall LIVE and classical performances. This position ensures that all ticketing, patron communication, and night-of-show support are handled efficiently, accurately, and with professionalism.
Requirements
- High school diploma required; bachelor’s degree in a related field preferred.
- 2–4 years of experience in a box office or customer service role
- Ticketmaster / Archtics experience preferred
- Experience in an arts, entertainment or live events environment strongly preferred
- Proficiency in Microsoft Office
- Knowledge of Ticketmaster
- Ability to multitask and remain calm under pressure
- Strong verbal communication and customer service skills
- Some standing, walking, bending, frequent use of hands, stooping and light lifting (at least 25 pounds) is needed.
- The noise level in the work environment is usually moderate to loud.
Responsibilities
- Provide first-rate customer service to patrons, employees, and all visitors to the Woodruff Arts Center campus while staffing the Atlanta Symphony Orchestra Box Office.
- Offer accurate event information, including pricing, seating, event details, accessibility options, and ASHL and ASO program information.
- Process in-person ticket sales using Ticketmaster / Archtics
- Assist with ticket exchanges, upgrades, ADA seating requests and general ticket troubleshooting.
- Maintain clear and accurate patron communications regarding pricing, seat availability and seating locations.
- Pull, prepare and distribute artist, agent and promoter comps using approved lists.
- Manage will call pickup.
- Resolve patron issues professionally and efficiently.
- Support Event Managers and front-of-house staff on ticket-related entry issues.
- Run nightly box office reports as required
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
