Box Office Representative

Fussball Club Cincinnati LLC (“FC Cincinnati”) • Cincinnati, OH

5d • Onsite

About The Position

Box Office Representatives assist customers with the selection and purchase of their tickets, while providing helpful information and a high level of customer service. Box Office Representatives are commonly the first point of contact for guests attending a match, so they set the tone for the entire fan experience. Box Office Representatives greet each guest and respond to each request in a friendly and polite manner, while giving guidance and direction for any further needs. The ability to proficiently navigate the ticketing system, as well a strong customer service background, is essential. Hours include approximately 5 – 6 hours on game day at TQL Stadium. Your day will include arriving to TQL Stadium 3 hours before kickoff and working for the duration of the game (about 2 hours).

Requirements

• Excellent customer service and relationship skills
• Ability to operate a computer and learn ticketing system
• Ability to work weekends, weekdays, weeknights, and holidays
• Ability to handle cash and credit card transactions
• Must have basic math skills
• 6+ months experience working as a concierge, event planner, waiter/waitress, housekeeper, or a role focused on providing excellent customer service
• Ability to maintain professional appearance, which includes dressing in business casual attire. Uniform shirts will be provided (no shorts, sweatpants, or jeans).

Nice To Haves

• Bilingual in English and Spanish is an added bonus

Responsibilities

• Greet each guest and respond to each request in a friendly and polite manner
• Handle cash and credit card transactions
• Navigate FC Cincinnati ticketing systems
• Additional duties include assisting with set up and putting away of ticket scanners.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed