BPM Technical Architect

HEXAWARE

About The Position

PEGA CERTIFIED SENIOR SYSTEM ARCHITECT (CSSA) RESPONSIBILITIES Architecture & Design: Design and develop Pega applications using Pega Infinity (v8.x/v24+), ensuring adherence to the Enterprise Class Structure (ECS) and reusable design patterns Implementation: Lead the development of complex case types, data models, UI components (Constellation/Traditional), and sophisticated business logic (Data Transforms, Activities, Decision Rules) Integration: Architect and implement robust integrations using REST, SOAP, Kafka, and Pega Connectors to bridge the gap between Pega and legacy systems Technical Leadership: Mentor junior System Architects, conduct rigorous code reviews, and ensure the team maintains a high Guardrail Score (90+) Performance Tuning: Use Pega tools (Tracer, PAL, PLA, DB Trace) to identify bottlenecks and optimize system performance DevOps & Security: Support CI/CD pipelines and implement advanced security configurations, including Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC) Lead the architecture, design, and implementation of Pega-based enterprise solutions from inception to production Create and maintain technical design documents, including application frameworks, class structures, and data models Design scalable solutions following Pega best practices, Enterprise Class Structure (ECS), and application layering principles Perform architecture reviews to ensure compliance with enterprise architecture standards and Pega guardrails Leverage reusable components and frameworks to accelerate development and ensure consistency QUALIFICATIONS Certification: Pega Certified Senior System Architect (CSSA) - Mandatory Experience: 5+ years of hands-on experience post-CSSA certification Proven expertise in Pega PRPC platform development (version 7.x/8.x minimum) Experience with complex case management, routing, SLAs, and escalation models Ability to build robust integrations with external systems using REST, SOAP, MQ, and other connectivity protocols Strong proficiency in: Pega Data Pages, Declare Expressions, Decision Rules, and Activities Java, JavaScript, XML, JSON SQL and database concepts (Oracle, SQL Server, DB2) Application servers (WebSphere, WebLogic, Tomcat) Microservices architecture and reusable component design Object-oriented programming principles Communication skills with ability to present to both technical and non-technical stakeholders Experience with Agile/Scrum methodologies (SAFe certification is a plus) Full Software Development Lifecycle (SDLC) experience from requirements gathering to production deployment Iterative development and continuous delivery practices Strong analytical and problem-solving capabilities Excellent troubleshooting and debugging skills PREFERRED QUALIFICATIONS Healthcare Domain Experience: Healthcare customer management knowledge Understanding of HIPAA and healthcare regulatory standards Experience with healthcare payer/provider workflows Government Sector Experience: Citizen-facing or government-specific application experience Federal/state agency project experience Knowledge of government compliance requirements (e.g., FedRAMP) Experience with public sector case management systems

Requirements

Pega Certified Senior System Architect (CSSA) - Mandatory
5+ years of hands-on experience post-CSSA certification
Proven expertise in Pega PRPC platform development (version 7.x/8.x minimum)
Experience with complex case management, routing, SLAs, and escalation models
Ability to build robust integrations with external systems using REST, SOAP, MQ, and other connectivity protocols
Pega Data Pages, Declare Expressions, Decision Rules, and Activities
Java, JavaScript, XML, JSON
SQL and database concepts (Oracle, SQL Server, DB2)
Application servers (WebSphere, WebLogic, Tomcat)
Microservices architecture and reusable component design
Object-oriented programming principles
Communication skills with ability to present to both technical and non-technical stakeholders
Experience with Agile/Scrum methodologies (SAFe certification is a plus)
Full Software Development Lifecycle (SDLC) experience from requirements gathering to production deployment
Iterative development and continuous delivery practices
Strong analytical and problem-solving capabilities
Excellent troubleshooting and debugging skills

Nice To Haves

Healthcare customer management knowledge
Understanding of HIPAA and healthcare regulatory standards
Experience with healthcare payer/provider workflows
Citizen-facing or government-specific application experience
Federal/state agency project experience
Knowledge of government compliance requirements (e.g., FedRAMP)
Experience with public sector case management systems

Responsibilities

Design and develop Pega applications using Pega Infinity (v8.x/v24+), ensuring adherence to the Enterprise Class Structure (ECS) and reusable design patterns
Lead the development of complex case types, data models, UI components (Constellation/Traditional), and sophisticated business logic (Data Transforms, Activities, Decision Rules)
Architect and implement robust integrations using REST, SOAP, Kafka, and Pega Connectors to bridge the gap between Pega and legacy systems
Mentor junior System Architects, conduct rigorous code reviews, and ensure the team maintains a high Guardrail Score (90+)
Use Pega tools (Tracer, PAL, PLA, DB Trace) to identify bottlenecks and optimize system performance
Support CI/CD pipelines and implement advanced security configurations, including Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC)
Lead the architecture, design, and implementation of Pega-based enterprise solutions from inception to production
Create and maintain technical design documents, including application frameworks, class structures, and data models
Design scalable solutions following Pega best practices, Enterprise Class Structure (ECS), and application layering principles
Perform architecture reviews to ensure compliance with enterprise architecture standards and Pega guardrails
Leverage reusable components and frameworks to accelerate development and ensure consistency