Branch Administrative Assistant II - Bilingual Preferred

Guild Mortgage

12d

About The Position

The Branch Administrative Assistant II plays an important role in the organization by performing a number of tasks related to the branch’s administrative functions. The role is primarily responsible, under intermittent supervision, for performing full administrative duties in support of the branch office by providing customer service, conducting research, preparing reports, handling information requests, ordering supplies and performing clerical functions such as preparing correspondence, copying, filing, faxing, and scheduling meetings.

Bilingual in Spanish is preferred.

Requirements

• High school diploma or equivalent preferred, along with a minimum of three years' experience in an administrative assistant related role(s).
• Ability to type 60-70 wpm.
• Passionate about delivering excellence in customer service.
• High levels of diplomacy, tact, and confidentiality a must.
• Demonstrated patience and professionalism when interacting with both internal and external customers.
• Proficiency with data entry, Microsoft Word, Excel, and PowerPoint required.
• Ability to organize and manage multiple priorities simultaneously.
• Excellent verbal and written communication required; excellent spelling, grammar, and punctuation skills.
• Self-motivated with a strong attention to detail.
• Ethical, with a commitment to company values.

Nice To Haves

• Bilingual in Spanish is preferred.
• Prior experience in Mortgage lending, Finance, or similar field preferred.

Responsibilities

• Provide clerical assistance to Processors as needed, this may include completing special projects, compiling basic reports, ordering insurance, 4506s, LDP/GSAs, CAIVRs, any Bond Program items, appraisals, title and escrow documents, etc.
• Print and mail disclosure documents.
• Contact escrow companies in regards to trailing items, tracking items and following up accordingly until all documents are received.
• Provide assistance auditing loan files for accuracy and completeness; reconcile files with actions when needed, including cancelling files and maintaining records for required time periods.
• Provide assistance to Branch Manager and Branch Operations Manager as needed.
• Answer incoming calls, provide responsive and courteous service to callers by providing information or routing them to the appropriate party as needed.
• Collect, sort, and correctly distribute incoming mail and packages; log all packages per branch procedure.
• Assist in the preparation and delivery of mailings as needed.
• Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Partner with IT helpdesk and assist in the troubleshooting of basic office technology issues.
• Perform general clerical duties and office support, to include, but not limited to: photocopying, faxing, mail distribution and filing.
• Make copies and prepare other deliverables for meetings and marketing campaigns.
• Maintain a tidy and comfortable office space by picking up waste, watering plants, tidying kitchen area, refreshing magazines, etc.
• Monitor, reconcile, and respond to appraisal and credit report invoice discrepancies.
• Compose, type, and distribute correspondence and memos.
• Coordinate events, meetings, and conferences with cross-functional departments; prepare agendas and set-up meeting facilities as needed.
• Create and update forms for file flow and efficiency.
• Perform other duties as assigned.

Benefits

• Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED