Branch Administrative Assistant

Herc-U-Lift, Inc. • Prairie du Chien, WI

1d • $20 - $24 • Onsite

About The Position

The Branch Administrative Assistant provides administrative and operational support to ensure the efficient day-to-day functioning of the branch. This role supports service, parts, sales, and rental operations within a material handling dealership environment. The position requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment while supporting internal teams and delivering excellent customer service.

Requirements

• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• Proficient in Microsoft Office (Outlook, Word, Excel)
• High attention to detail and accuracy
• Ability to remain flexible in a fast-paced, fluid environment
• Strong time management skills to meet deadlines
• High school diploma or equivalent
• 2+ years of administrative support experience
• Experience in a dealership, service, construction, equipment, or material handling environment preferred
• Experience supporting service operations or work order systems preferred
• Experience with NetSuite preferred

Responsibilities

• Provide general administrative support to the Branch Manager and branch team
• Answer and direct incoming phone calls and greet customers and visitors professionally
• Maintain branch filing systems, records, and documentation (electronic and paper)
• Prepare reports, correspondence, and internal communications as needed
• Open, process, and close service work orders in the system
• Assist with technician scheduling and documentation coordination
• Ensure accurate entry of service details, and customer information
• Maintain service records and support warranty documentation as needed
• Assist with parts order entry, processing, and tracking paperwork
• Coordinate parts receiving documentation and internal distribution
• Support inventory accuracy and recordkeeping
• Serve as a point of contact for customers regarding service status, billing questions, and general inquiries
• Communicate professionally with customers, technicians, and internal departments
• Assist in resolving administrative issues and directing concerns appropriately
• Assist with invoice preparation, processing, and submission for rentals
• Support accounts receivable follow-up as directed
• Ensure accuracy of billing documentation and supporting records
• Maintain office supplies and coordinate office needs
• Assist with onboarding administrative tasks for new branch employees
• Contribute to maintaining a professional and organized branch environment
• Other duties as assigned

Benefits

• Medical (and FSA/HSA plans), dental and vision insurances.
• Paid time off and holidays.
• Company paid basic life insurance.
• Supplemental term life insurance.
• 401(k) with match.
• Short- and long-term disability.
• Group accident and critical illness insurance.
• Safety glasses and boot program.
• Tuition reimbursement and in-house training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED