Branch Administrative Coordinator

Bishop Lifting Products Inc•City of Albany, NY

13d

About The Position

The Branch Administrative Coordinator provides high-level administrative and clerical support to the branch team, helping keep daily operations running smoothly and efficiently. This position handles invoicing, credits, and customer portal updates, while also supporting general office functions such as answering phones, processing paperwork, and assisting with purchasing, scheduling, and internal reporting. This role requires a self-starter who thrives in a fast-paced environment, is highly organized, and takes pride in accuracy and follow-through. The ideal candidate is a “go-to” person who enjoys wearing many hats and contributing to the overall success of the branch.

Requirements

3+ years of administrative or clerical experience (industrial, construction, or service industry preferred).
Strong computer skills, including proficiency with Microsoft Office (Word, Excel, Outlook).
Experience with ERP systems, customer portals, or invoicing platforms required.
Excellent attention to detail, organization, and time management skills.
Ability to multitask and prioritize while maintaining accuracy.
Strong communication and customer service skills, both in person and over the phone.
Dependable, proactive, and able to work both independently and as part of a team.

Responsibilities

Prepare and process customer invoices, credits, and adjustments accurately and on time.
Maintain and update customer and vendor portals, ensuring current order status, pricing, and documentation are uploaded as required.
Answer and route incoming calls, greet visitors, and provide excellent customer service to internal and external contacts.
Support sales and operations teams with order entry, PO creation, delivery scheduling, and general documentation.
Monitor and reconcile open orders, backorders, and credits to ensure timely resolution.
Assist with filing, recordkeeping, and document retention in both paper and digital formats.
Handle mail, shipping, and receiving coordination, ensuring accuracy and prompt processing.
Maintain office supplies, PPE inventory, and branch forms/logs.
Help with basic accounting and reporting tasks such as expense coding, time entry review, and data entry into company systems.
Collaborate with other departments to ensure consistent communication and smooth workflow.
Support branch events, training sessions, and safety meetings as needed.