Branch & Community Engagement Manager

CREDIT UNION 1 • Evergreen Park, IL

7d • Onsite

About The Position

The Branch & Community Engagement Manager is responsible for the overall leadership, strategic direction, and operational success of the branch. This role ensures the branch consistently delivers exceptional member service, achieves financial and sales goals, maintains compliance with CU1 policies and regulatory standards, and fosters a positive, high-performing team environment. The Branch & Community Engagement Manager oversees all branch functions, leads staff development, manages risk and operational controls, resolves complex member issues, and represents CU1 in the community. This position is accountable for branch performance and serves as the primary decision-maker for all branch activities. The Branch & Community Engagement Manager promotes CU1’s core values of Be Great, Be Engaged, Be Open, Be Nice.

Requirements

• At least 3 years of relevant experience required, with a proven record of exceeding member expectations.

Nice To Haves

• Bachelor’s degree in Business Administration, Organizational Development or related field of study preferred.
• Will accept any suitable combination of education, experience and/or training.
• Financial industry experience preferred.

Responsibilities

• Provide strong leadership, coaching, and development for all branch staff (tellers, relationship bankers and ABMs), including hiring recommendations, onboarding, performance feedback, training, and performance evaluations.
• Drive branch growth by leading sales and business development efforts, ensuring successful promotion of CU1 products and services (loans, deposits, digital solutions, etc.), and setting clear expectations to meet or exceed branch sales goals.
• Oversee the financial performance of the branch, including budget oversight and adherence, expense control, loan and deposit growth, member retention, and delinquency management to ensure strong branch profitability.
• Analyze and manage operational and performance reports, ensuring accuracy, conducting audits (including cash, compliance, and procedural audits), identifying and mitigating risks through corrective action plans.
• Direct and manage all daily branch operations, ensuring accurate cash handling, vault management, transaction processing, workflow efficiency, and branch security in accordance with CU1 policies, procedures, and regulatory requirements.
• Oversee and provide guidance on complex member service matters, ensuring timely resolution of escalated issues and maintaining high levels of member satisfaction and service excellence across the branch.
• Ensure full compliance with CU1 policies, procedures, internal controls, and regulatory requirements, maintaining a strong culture of risk management, security, and ethical conduct.
• Represent the branch and Credit Union 1 within the community, building relationships, participating in community events, and supporting local business development to increase CU1 visibility and membership.
• Perform other duties as assigned and provide leadership support to staff across the branch and CU1 organization as needed.
• Lead the branch team by ensuring a positive, inclusive, and collaborative work culture.

Benefits

• Get paid for NOT working 14 holidays each year!
• Paid Time Off (PTO) begins accruing day one of employment
• Tuition reimbursement for approved courses (after 1 year)
• Free Employee Assistance Program (EAP)
• Livongo Diabetes Management Program
• Career growth opportunities it's our philosophy to promote from within whenever possible.
• Credit Union 1 is committed to your success and professional development.
• Medical PPO insurance
• High Deductible Health Plan (HDHP) and Health Savings Account (HSA)
• Dental & vision insurance
• Life, AD&D, short and long-term disability insurance (100% company paid)
• 401(k) retirement and profit-sharing plan (must be 20 years old)
• Free Teledoc 24/7 Physician Services
• Pet Insurance
• Paid Family Medical Leave (When FMLA Eligible)
• Being part of a team providing services with the goal of improving the ongoing economic well-being of our members.
• Exclusive interest rate reduction for qualifying loan products.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager