Branch Customer Service Manager
About The Position
Capitol Group is a local, customer-focused company with nine branches strategically located to provide immediate access to inventory, pricing, and shipping status. Since 1946, Capitol Group has been a leading distributor of plumbing, HVAC, industrial/mechanical, and kitchen and bath products in Illinois and Missouri. We are seeking a dynamic and experienced Branch Customer Service Manager to lead our inside sales and warehouse teams. This role offers an exciting opportunity to drive customer satisfaction, increase sales performance, and foster a positive team environment. If you are a motivated leader with a passion for service excellence and sales growth, we invite you to join our organization.
Requirements
- Proven experience in leading customer service, inside sales, or team management
- Customer-focused mindset with problem-solving skills
- Ability to work in a fast-paced environment and manage multiple priorities
Responsibilities
- Develop and implement strategies to improve customer satisfaction and retention
- Oversee daily operations of the inside sales and warehouse teams
- Manage customer inquiries, complaints, and escalations professionally and efficiently
- Maintain up-to-date knowledge of products, services, and industry trends
Benefits
- medical (free for employee)
- dental
- vision
- disability
- life
- identify theft
- critical illness
- accident
- paid time off
- 401k with a 4% employer match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
51-100 employees
