Branch Experience Manager

Solarity Credit Union•Yakima, WA

10d•$89,116 - $139,233

About The Position

Solarity Credit Union is seeking a full-time Branch Experience Manager for our Westside Branch. As Solarity's Branch Experience Manager, you lead a sales‑minded team that delivers member‑obsessed experiences at every touchpoint, driving growth, loyalty, and satisfaction for our target members. You also support Solarity's strategic objectives by embedding yourself in the community, building brand awareness, and generating new business through meaningful outreach. Are we a cultural match? We're more than a credit union-we're a team of people who care deeply about making a difference. If these values feel like a reflection of who you are, you might be right at home here: Courage: You take ownership, support your teammates and have the confidence to make thoughtful decisions-even when it's not easy. Impact: You're driven to make things better, challenge the status quo and go above and beyond for both members and coworkers. Passion: You bring positive energy, a member-first mindset and genuine excitement for helping others. You celebrate wins-big and small-and embrace change with enthusiasm.

Requirements

Demonstrate proficiency in: effective communication and relationship building, leading and building interpersonal relationships, organization and prioritization of complex tasks, and analyzing and problem-solving abilities.
Have a minimum of three years of progressive experience in financial institution operations.
Have a minimum of two years of supervisory experience.
Have experience working in an environment focused on rapid growth and quick change.
Have a high school diploma or equivalent.

Nice To Haves

Have a degree in business, finance, or a related field (preferred).
Be bilingual in English and Spanish (a big plus, but not required).

Responsibilities

Lead daily huddles with your team and serve as a role model by championing, coaching, and holding staff accountable to the Four Measures of Member Obsession.
Ensure staff accurately serve members by using core banking and other workflow systems to maintain complete and reliable records.
Plan and direct branch operations to successfully pass all audits and performance reviews while aligning with the organization's strategic plan.
Write, edit, and communicate all procedures related to the physical branch location.
Meet regularly with branch staff to coach performance, discuss career aspirations, and identify development opportunities that prepare them for their next role.
Drive branch growth through a consultative sales approach that meets the needs of both members and the community and meets or exceeds all sales goals.
Recognize outstanding performance by submitting Solarian Salutes for team members who go above and beyond for members by viewing every transaction through a member‑obsession lens.

Benefits

Robust health coverage – Low-cost medical, dental, vision, life and disability insurance plus employer contributions to your Health Savings Account (HSA).
Time to recharge – Generous paid time off, including vacation, sick leave and 12 paid holidays each year.
Future-focused benefits – A retirement program with up to 6% employer match to help you plan ahead with confidence.
Wellness support – Access to an Employee Assistance Program (EAP), plus gym reimbursement and wellness initiatives to help you thrive.
A culture that invests in you – Ongoing training, opportunities for career growth and leaders who are genuinely invested in your success.
A mission that matters – Be part of a service-oriented team that's passionate about making a difference in members' lives.

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