Branch Manager/Business Development Officer

BancFirst Corporation • Oklahoma City, OK

8d • Onsite

About The Position

Responsible for the dual purpose of managing daily branch operations and driving aggressive business growth. This role focuses on acquiring new commercial and high-net-worth retail relationships, increasing deposit market share, and originating loans, while simultaneously leading branch staff, ensuring regulatory compliance, and enhancing the bank’s community presence.

Requirements

• Minimum of 5+ years in financial services, with proven experience in sales, business development, and staff supervision.
• Ability to motivate staff and assist in maintaining goals.
• Maintain the highest standards of customer service and promptly respond to customer complaints.
• Proficient in opening new accounts, servicing accounts, and working in a teller position.
• Able to interact with other offices and departments for accurate resolutions to problems/errors, in addition to the timely completion of job tasks.
• Flexible and able to work additional hours when crucial to the branch environment.
• Customer and Employee conflict management.
• Knowledge of sales tools and presentation.
• Knowledge of federal, state, and bank policy, procedure and regulations.
• Critical thinking skills.
• Excellent interpersonal, listening, verbal and written communication skills.
• Must be able to work well under stress and deadlines.
• Timely completion of compliance training.

Nice To Haves

• Bachelor’s degree in Business, Finance, or related field.
• Successful sales record in a retail banking environment; with knowledge of bank products and services

Responsibilities

• Manage the day-to-day operations of the branch including all Banker functions such as paying and receiving teller transactions, opening new accounts, making referrals of BancFirst products and all other Personal Banker duties.
• Manage the customer service level of the Universal Bankers and Tellers. Extraordinary customer service will be required at all times.
• Responsible for coaching, counseling, and disciplinary action of branch personnel.
• Hold weekly operational and sales related meetings with all employees.
• Conduct monthly score card performance reviews with each employee.
• Analyze customer base and current sales strategies and identifying opportunities to increase sales and profits.
• Perform market research to identify new opportunities and engage with executives to establish strategies pursuing those new opportunities.
• Make external sales calls to potential customers.
• Sell bank products including deposit products, treasury services, loans and lines of credit.
• Network through community involvement and projects.

Benefits

• Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level