Branch Manager II - Statesville

United Federal Credit Union • Statesville, NC

3d • Onsite

About The Position

Branch Manager II is a management position responsible for selling products and services, member satisfaction through the branch delivery channel, and manages a branch with over $50 million in assets.

Requirements

• Bachelor's degree or two years of work-related experience preferred.
• More than two year's management experience including one year of branch management required.
• NMLS registration required.
• Business development or external sales calling skills.
• Excellent communication skills.
• Leadership skills in team development.
• Working knowledge of quality service components.
• Knowledge of management techniques and strategies.
• Ability to develop and implement effective policies and procedures.
• Conflict management skills.
• Ability to analyze budgets, trends, training/staffing needs, reports, and statistics.
• Ability to use good judgment and make sound decisions quickly.
• Ability to work under pressure.
• Proven problem-solving abilities.
• Ability to understand strategic objectives.
• Ability to concentrate in a multi-task environment.
• Ability to maintain a positive attitude and professional image.
• Interpretation of market and financial data.
• Ability to train and evaluate results.
• Capable of creatively implementing new products and motivating staff.

Responsibilities

• Provide leadership and supervision to the Tellers and MSAs, including staffing, training, evaluating performance, maintaining daily operations, staff scheduling, problem solving, and decision making, enabling the department to function efficiently, and providing quality member service.
• Responsible for the performance of the branch. Maintain and grow sales and member satisfaction through regular coaching and training of branch staff, which results in improved sales performance, service skills, product knowledge, and policy and procedure competencies.
• Responsible for Business Development to promote Corporate Member engagement, membership, deposit, and loan growth, and positive public relations. Partnering with Branch Partners to maximize new member relationships and identify additional opportunities for loans and deposits.
• Responsible for all necessary daily service functions, as needed. These would include but not be limited to check cashing decisions and other member exceptions, performing all MSA duties, complete members’ transactions at the teller window with accuracy, maintain and balance cash drawer, opening and closing of branch, processing ATM and mail transaction, supervise the electronic records process and assist records management staff. Manage vault duties and maintain working knowledge of vault procedures.
• Responsible for ensuring security of the branch and adhering to policies and procedures, rules, and regulations, building security, responding to member complaints, concerns, suggestions, or compliments, and communicating and/or distributing information to branch staff and/or the corporate office. Fulfills all reporting requirements and communicates relevant information.
• Responsible for assisting and supporting FOC to ensure operational excellence is prioritized for staff and for branch. Accountable for ensuring that all departmental procedures are updated and accurate to the conduct of the job tasks on an ongoing basis. Consistently looking for ways to improve processes and efficiencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager