Branch Manager II

Community State Bank, Avilla IN • Fort Wayne, IN

5d

About The Position

Community State Bank is seeking an experienced, Full-Time Branch Manager II to lead our new Fort Wayne, Indiana branch. Prior Retail branch/sales Management experience is required, as stated below, including experience with consumer lending, community involvement, and successful branch growth through building relationships and making outside sales calls. Candidates must be available to work between the hours of 8am-5:30pm Monday through Friday and rotating Saturdays from 8am to Noon. Apply today and see why CSB is a great place to work! Job Title: Branch Manager II Reports To: Retail Branch Team Leader Supervises: Universal Banker, Client Service Manager Division: Retail FLSA Classification: Exempt Pay Rate: Salary Position Purpose: The Branch Manager II (BM II) position is a branch leadership and sales position responsible for outside and inside sales, revenue generation, community involvement, and overseeing branch operations and growth. They, along with their staff, are the face of Community State Bank and are responsible for providing exceptional client service and providing financial solutions to meet client needs. They also assist with training and mentoring of other Branch Managers and Retail staff as needed.

Requirements

• A high school diploma or equivalent required. College degree preferred.
• A minimum of four to five (4-5) years of Retail Branch Management experience normally required. Customer service, cash handling, bank sales, and supervisory experience required.
• Professional verbal and written communication skills; ability to type at least 40 wpm; proficiency with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook; fluent communication in the English language; ability to travel between Bank and client locations as needed.

Nice To Haves

• Fiserv core system experience preferred but not required.

Responsibilities

• Provide clear leadership, guidance, and expectations to branch staff
• Work closely with management and other departments as needed
• Provide necessary training to Retail staff to facilitate career growth
• Effectively coach team members on proper client service and sales standards
• Effectively interview, recruit, hire, evaluate, reward, retain, and coach direct reports
• Effectively and empathetically guide team through changes in processes, procedures, and staffing
• Keep up to date on overall activities of the team, identifying problem areas and providing coaching or partnering with HR to issue corrective action as needed
• Conduct and document regular one-on-one and team meetings and provide a psychologically safe environment in which employees are encouraged to ask questions and provide candid feedback without concern for retaliation or negative consequences
• Assign duties and monitor quality of work; ensure staff conforms to organizational policies and procedures and government/employment regulations; lead by example
• Maintain a positive work environment free from harassment and which fosters diversity, equity, inclusion, and belonging
• Partner with the Client Service Manager to manage the workflow of the branch and ensure timely and compliant task completion
• Maintain a positive team employee engagement rating and take necessary steps to improve employee engagement and satisfaction as needed
• Practice an exceptional standard of client service/hospitality
• Master a “client first” approach and encourage it in colleagues
• Create an observably positive experience for clients
• Regularly make in-person client visits, both individually and in partnership with colleagues, to increase relationships and gain new business
• Maintain a strong, visible presence in the community by participating in community events and organizations
• Ensure branch staffing is sufficient o allow up to 50% of your time to be focused on outside calling and business development
• Work with teammates to create a collaborative environment in serve the customer
• Manage and adhere to branch budget
• Adhere to schedule (timeliness)
• Maintain a positive attitude of helping other team members, inside and outside of the branch with consideration to the ever-changing landscape of staffing, training, and process improvement
• Maintain awareness of what is required to achieve and maintain profitability for the bank while doing what's right for the customers
• Be willing to ask questions in order to balance the risk to the bank with meeting customer needs
• Possess expert knowledge of all CSB products and processes
• Exhibit a strong commitment to accuracy and attention to detail all job areas
• Demonstrate the strong communication skills and practices necessary for interactions with clients, senior management, and colleagues
• Exhibit a willingness to ask for help when necessary and offer it when needed
• Assist clients with debit and ATM card inquiries, including resetting PIN numbers, new card issuance, card closure, travel notifications, card limit changes, and disputes
• Watch for signs of fraudulent cash and transaction activity in order to protect the bank and clients
• Know how to accurately manage the vault, including maintaining proper cash levels, buying and selling cash as needed, performing vault audits in accordance with bank policy, and processing vault transactions and perform these duties as needed in the Client Service Manager’s absence
• Know how to balance and fill ATMs, audit ATM per bank policy, maintain proper ATM cash levels
• Assist branch staff with questions and training
• Perform all account maintenance including name and address changes, account owner/signer updates, and account titles
• Know how to process account holds, stop payments, indemnity agreements, and wires as needed, following regulatory guidelines and bank policy
• Open deposit accounts in accordance with personal and business client needs
• Process credit card and consumer loan applications including Home Equity loans
• Provide financial consultations to clients to determine which product(s) best meet their needs and provide regular referrals to other business lines when appropriate
• Ensure that CSMs have performed regular branch audits in accordance with Retail policies and ensure that branch staff complies with policies, procedures, and regulations
• Provide reasonable overrides, approvals, and policy exceptions as needed within scope of authority
• Perform all client service transactions when needed during extreme staffing shortages
• Learn and comply with all applicable banking regulations and related procedures, including Reg CC, Reg B, Reg P, Bank Secrecy Act, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED