Branch Manager III

Mercantile Bank•Troy, MI

1d•Onsite

About The Position

Join Mercantile Bank as a Full-Time Branch Manager III based in Troy, MI, and take the next step in your career within a dynamic and energetic environment. This onsite position offers the opportunity to lead a high-performing team while engaging directly with our customers to provide exceptional service. You will be at the forefront of our customer-centric initiatives, driving innovation and excellence in banking practices. Collaborate with like-minded professionals who share your passion for problem-solving and integrity. The role allows you to foster an inclusive culture, ensuring every voice is valued, while promoting accountability throughout the branch. By joining us, you will contribute to a forward-thinking organization poised to make a significant impact in the banking industry. Become an integral part of a fun and flexible workplace that prioritizes professional growth and development. As the Branch Manager III, you will play a pivotal role in executing sales plans to achieve strategic goals while fostering a culture of excellence within the branch. Your strong leadership will guide and coach staff to deliver exceptional service and product support, ensuring adherence to bank policies and procedures. You will implement aggressive sales and marketing strategies to build new customer relationships and enhance existing ones, while actively engaging in outreach for deposits and treasury services. Utilizing your experience, you will confidently tackle challenges, resolve customer inquiries, and oversee branch audits and reporting. Your responsibilities will also include selecting, developing, and motivating staff to meet production and efficiency goals while maintaining high employee morale. By promoting community involvement and complying with all regulations, you will contribute to Mercantile Bank's commitment to integrity and exceptional customer experiences.

Requirements

Previous banking experience in a branch environment required with an emphasis on sales
Minimum of two years prior management experience
Proficient in using technology and possesses the ability to multi-task using a variety of computer programs
Proven successful business development
Effective and efficient communication skills (verbal and written)
Diplomacy with the ability to respectfully resolve conflict
Interpersonal & customer service skills
High attention to detail and organization

Nice To Haves

A two-year college degree or equivalent experience is preferred, supplemented by specialized training or certifications that align with the job's requirements.

Responsibilities

Effectively implement sales plans for assigned branch to achieve the strategic and tactical goals of the company
Provide strong leadership, coaching, management and direction to the branch staff to ensure delivery of superior quality service and product support for bank customers
Utilize knowledge and experience in exercising discretion and independent judgment in resolving problems, handling difficult customers and answering questions
Lend support to other branch offices