Branch Manager

Bank of Greene County • Town of Colonie, NY

2h

About The Position

The Branch Manager is responsible for the administration and efficient daily operations of the branch office(s) to which they are assigned. Develops new deposit and loan business, provides a superior level of customer service and promotes the service culture through coaching, guidance and staff motivation. Provides leadership, training and supervision to Assistant Manager, Financial Service Representatives, and Tellers to ensure customer service expectations are met.

Requirements

• Bachelor’s Degree-business or finance preferred; or equivalent work experience
• Minimum of two years’ experience in a financial institution, managerial experience preferred
• Strong analytical, problem solving and decision making skills to effectively uncover and resolve customer and employee issues
• Ability to effectively communicate both verbally and in writing
• Strong computer skills with knowledge of Microsoft Word and Excel
• Strong ability to conduct relationships with customers that will enhance the overall marketing effort of the bank
• Detail oriented, strong organizational skills and high degree of accuracy (moved from duties section)

Nice To Haves

• Previous sales experience preferred

Responsibilities

• Engage in business development activities and meetings within branch market to develop strong customer relationships regarding deposit account and loan originations
• Utilize excellent interpersonal and customer service skills, tact and diplomacy in dealing with both customers and employees
• Actively manage, coach, motivate, train and develop employees to provide exceptional customer service and become strong branch contributors
• Oversee all branch functions to ensure compliance with all bank policies and procedures
• Drive deposits and investment growth in order to meet or exceed sales targets and production goals
• Build personal and employee knowledge on all deposit and consumer loan products
• Ensure that all security procedures are strictly adhered to, branch is operationally sound and satisfactory audits are achieved
• Maintain proper branch and teller cash levels within limits. Responsible for ordering and shipping branch cash through Federal Reserve
• Interview and select staff, maintain staff schedules to provide adequate coverage at all times, conduct performance appraisals, and disciplinary notices as needed
• Facilitate regular employee meetings to discuss goals, operational issues and bank products and services
• Assume community leadership and service responsibilities with focus on Community Reinvestment Act, by attending community events, such as Chamber of Commerce and nonprofit events, participating as a board member when practicable, outside of normal business hours
• Maintain the highest level of confidentiality with all information obtained
• Approve customer and bank transactions within authority limits
• Meet expectation for attendance and punctuality
• Knowledgeable on core operating system and other related software
• Adept at performing Assistant Manager, Financial Service Representative and Teller duties and assist in those duties when necessary
• Follow bank policies and procedures with respect to approving checks and overrides
• Oversee the review and maintenance of internal control logs and daily and monthly reports
• Overall supervision of vault and safe deposit box procedures
• Obtain MLO # through Nationwide Mortgage Licensing System & Registry
• Obtain New York State Notary Public

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level