Branch Manager-Oakland

Guaranty Bank & Trust•Oakland, TN

just now

About The Position

The purpose of this job is overseeing the efficient operation of the branch ensuring all operational functions and customer service are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff and ensuring the Bank’s participation in various community activities.

Requirements

Required – High School Diploma or equivalent.
Required – 1 to 2 years of experience in banking or related field.

Nice To Haves

Preferred – Post –secondary certificate or degree, experience will be considered.
Preferred – 3 to 5 years of experience in banking or a related area
None

Responsibilities

Schedules and assigns work to all non-lending positions within the branch
Coordinates the training and development and where necessary conducts “on the job” training for employees
Responsible for developing and maintaining customer and business relations within the branch’s market area
Responsible for making customer calls with a primary focus on customer retention, development of new business, excellent customer service and the sale of additional products and services. The Branch Manager will focus on expanding the number of deposit and operational products as well as services utilized by each customer
Participates in various community activities on behalf of the bank
Ensures all Bank brochures are up to date, stocked, and visibly displayed for customer convenience
Organizes bank events such as open house, various holiday events, and other promotional events
Assists the personal bankers during peak periods
Keeps staff informed of pertinent changes in operational policy and procedures
Ensures the branch and vaults are opened and closed on a timely basis
Always enforce dual control procedures
Prepares performance appraisals and disciplinary notices as required
Overall responsibility for the branch’s safekeeping of any of its cash or cash items
Continually safeguard the bank’s assets and security of the working environment
Responsible for periodic unannounced cash counts of all teller drawers and performs pre-audits to insure ongoing adherence with compliance procedures
Provides backup for tellers and CSR’s when needed
Maintain and test alarms and other security devices
Oversees teller and vault cash levels
Support staff for Saturday rotation
Ensures excellent customer service skills are practiced by all the staff
Proficient in Teller Pro to help with balancing and corrections
Ensure bank is in compliance with federal banking regulations including, but not limited to Bank Secrecy Act, OFAC, Community Reinvestment Act, American with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, the Federal Reserve’s “lettered” regulations, and Branch Manager roles and responsibilities relating to each act.
Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully
Acknowledge and greet customers with a smile, call customer by their name, ask if they need any additional assistance, thank customer at end of every conversation
Ensure continuing development of professional relationships with management and colleagues.
Follow all bank policies and procedures
Answer and assist incoming callers with questions and requests, subsequently route callers, as appropriate.
Receive incoming bank visitors and assist in directing them appropriately.
Work overtime, as needed.
Follow all bank policies and procedures
Provide assistance to other departments as needed.
Perform other duties that may be assigned and requested.