First Lonestar Bank Branch Manager

FIRST LIBERTY BANK•Dallas, TX

2d•Onsite

About The Position

First Lonestar Bank - The Branch Manager plays a vital role in our bank’s commitment to provide exceptional customer service, build long-lasting relationships and help customers achieve their financial goals. The Branch Manager supports the bank’s President by ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customer and staff. This position encompasses the duties of the Universal Banker and will be responsible for opening, closing and performing maintenance on deposit accounts as well as processing teller transactions for clients. They will work with the President to proactively sell commercial and consumer depository products and services, participate in banking promotions, events, community outreach and planning of additional marketing projects. They are trusted with creating a positive experience in our lobby – and will be responsible for training Universal Bankers and others as needed, keeping them informed of pertinent changes in operational policy or procedures. The Branch Manager should serve as a positive role model to all employees. They will continue to develop and improve their skills through regular feedback discussions with their Manager. This position reports to the bank’s President.

Requirements

Superior customer service and communication skills (verbal and written)
Team player, willing to help all associates
Effective selling and cross-selling skills
Professional and polished demeanor
Demonstrate initiative and ownership, ability to solve problems
Capability of working with clients who may have time restraints
Ability to handle multiple responsibilities, using time management skills to plan and prioritize tasks
Proven ability to effectively interact with others, forge relationships with clients and employees
Adaptability, willingness to learn, work overtime if needed
Intermediate Microsoft Office Skills; Outlook, Word and Excel
High School Diploma

Nice To Haves

Two years banking experience preferred; worked with banking software and systems; cash handling
Prior Managerial, leadership and customer service experience
Ability to maintain high level of confidentiality

Responsibilities

Ensure branch operates efficiently and effectively
Develop and maintain customer relationships by providing exceptional customer service at all times
Process teller transactions, open and close accounts, and perform account maintenance
Provide administrative and clerical support including scheduling meetings
Comply with FLB’s established procedures and policies, complete all required training
Grow accounts through cross-selling, networking and other outside sales activities
Knowledgeable on all deposit products and services including promotional products
Provide training to new associates and team when necessary
Contribute to branch and bank goals by promoting the bank's products and services
Provide support to other departments through various duties as assigned
Other responsibilities and duties as assigned