Branch Manager

About the position

As the Branch Manager, you will be the face of the branch, leading from a sales and service perspective while actively engaging in community events to strengthen relationships and enhance brand visibility. You will drive business growth, ensure exceptional customer experience, and uphold the bank’s reputation as a trusted financial partner. Your success is measured by the ability to lead the team, grow, and protect the branch’s reputation while ensuring a positive customer experience.

Responsibilities

• Serve as the primary ambassador for the bank at local events, business forums, and networking opportunities.
• Build and maintain strong relationships with community leaders, businesses, and customers.
• Represent the bank with professionalism, polish, and integrity.
• Develop and execute strategic sales initiatives to drive deposit growth, consumer lending, and financial product adoption.
• Lead and mentor the branch team to achieve sales targets and customer satisfaction goals.
• Identify opportunities to expand the bank’s presence and increase market share.
• Ensure a high-touch, personalized banking experience for customers.
• Oversee branch operations to maintain efficiency, compliance, and service quality.
• Act as a trusted advisor, guiding customers toward financial solutions that meet their needs.
• Recruit, train, and develop a high-performing team that embodies the bank’s values.
• Foster a positive, collaborative, and goal-oriented work environment.
• Provide coaching and support to enhance employee engagement and performance.

Requirements

• Bachelor’s degree or equivalent work experience.
• 5+ years of banking experience, with a focus on branch management, sales, and customer service.
• Demonstrated leadership skills and the ability to inspire employees to excel and attain goals as assigned.
• Proven ability to lead, inspire, and develop teams.
• Strong community presence and ability to build relationships with local businesses and organizations.
• Excellent communication, presentation, and interpersonal skills.
• Knowledge of banking regulations, financial products, and lending practices.
• Excellent computer skills relevant to Microsoft Office Suites (e.g., Word, Excel, Outlook) and industry-related software.
• Decision-making/problem resolution.
• Highly motivated and detail-oriented individual.