Branch Operations Manager (West Palm Beach, Fl)

Metropolitan Commercial Bank•West Palm Beach, FL

20h•$115,000 - $130,000

About The Position

The Branch Operations Manager is responsible for overseeing the daily operational functions of the branch to ensure efficiency, compliance, and exceptional customer service. This role is responsible for driving operational excellence, managing risk, supporting Deposit Growth through collaboration with Relationship Manager and fostering a positive team environment. The team member is responsible for business development and community involvement in the market.

Requirements

Bachelor’s Degree or Equivalent experience.
4 or more years in retail branch environment.
Minimum 2-3 years management experience.
Strong presentation skills and proven track record of excellent sales production.
Excellent verbal, written and interpersonal communication skills.
PC Skills including Microsoft Word and Excel
Business Acumen
Communication Proficiency
Customer/Client Focus
Results Driven

Responsibilities

Supervise and coordinate all operational activities within the branch.
Ensure compliance with internal policies, procedures, and regulatory requirements.
Strong knowledge on OFAC as it relates to Bank transactions.
Monitor and manage branch cash levels, vault operations, and teller transactions.
Lead operational audits and implement corrective actions as needed.
Train, coach, and mentor branch staff on operational procedures and customer service standards.
Collaborate with Retail Sales & Operations leadership to implement strategic initiatives.
Resolve escalated customer issues and ensure a high level of satisfaction.
Maintain accurate records and reports related to branch operations.
Support business continuity planning and risk management efforts.
Support’s and will be the branch Subject Matter Expert for upcoming Core Systems Conversion
Participates and supports CRA and Community
Identify, assess, and mitigate operational risks within the branch, including fraud, transaction errors, and procedural gaps.
Ensure timely reporting and escalation of risk incidents in accordance with company protocols.
Conduct regular reviews of branch processes to identify potential risk exposures and recommend improvements.
Implement and monitor controls to safeguard customer data, financial assets, and branch infrastructure.
Partner with Compliance and Risk teams to ensure alignment with regulatory expectations and internal risk frameworks.
Lead root cause analysis for operational incidents and drive corrective action plans
Promote a culture of risk awareness and accountability among branch staff