Branch Support Manager

Credit Union of Texas•Allen, TX

12h

About The Position

The Branch Support Manager is responsible for providing operational, staffing and performance support to assigned branches to ensure service continuity, compliance, and member experience standards are consistently met. Responsible for leading the Branch Support Team to ensure consistent branch coverage, compliance, and operational excellence across all supported locations.

Requirements

Character built on integrity and sincerity; relatable.
Effective verbal communication and written communication skills.
Tact and diplomacy when communicating with internal and external members.
Must have the ability to multi-task and work under the pressure of deadlines.
Cognitive thinking, problem-solving skills, and sound decision-making.
Excellent member-centric skills.
Ability to maintain an attitude of positivity, teamwork, and cooperation with internal members.
Goal oriented and ability to stay on task in a fast-paced environment.
Ability to consistently coach and develop team members.
Basic mathematical skills that relate to the financial industry.
Competence with computer programs, telephone, 10-key calculator, and other office machinery.
Bachelor’s degree and/or equivalent experience and certifications.
Minimum 4-6 years related operational experience in financial institution environment or equivalent preferred.

Responsibilities

Oversee operational performance across assigned branches to ensure compliance with credit union policies, audit standards, and regulatory requirements.
Deliver ongoing training and skill reinforcement for new managers.
Manage BSP staffing assignments and coverage schedules.
Serve as acting branch manager when required.
Support operational rollouts and initiatives.
Monitor key operational KPIs such as audit scores and error ratios.
Drive operational excellence by analyzing performance data and implementing best practices that improve branch productivity.
Standardize operational processes across branches to improve efficiency and member experience.
Support deployment of new technology platforms, ITMs, and digital migration initiatives.
Evaluate operational workflows to identify opportunities for automation or procedural simplification.
Ensure compliance with all physical security, dual control, and cash management procedures.
Support business continuity planning and ensure all branches maintain readiness for audit or regulatory reviews.
Coach New Managers, Lead Tellers and Member Relationship Specialists on operational standards and best practices.
Foster a culture of accountability, efficiency, and teamwork that supports both operational excellence and member satisfaction.