Broker Account Manager

HF Management Services•New York, NY

About The Position

The Broker Account Manager will be responsible for providing partner support and enabling growth through service and operational maintenance across assigned external distribution partners. The individual will support Healthfirst Medicare's overall value proposition and strive to distinguish Healthfirst competitive advantage by supporting improved partner collaboration, enhanced operational performance, and maintaining focus on removing barriers to compliant growth and member retention. Duties & Responsibilities: Maintains a customer-centric approach to service that anticipates broker’s needs. Build strong downline partner relationships that enable growth and improve satisfaction with Healthfirst, Ensures routine partner needs are met and potential problems are averted. Acts as day-to-day contact for downline brokers, overseeing and coordinating ongoing meetings and serving as point of contact for all service and operational issues. Responsible for engaging internal matrix partners on escalated service issues including but not limited Commissions, Contracting, Enrollment, Compliance, and Legal. Identifies, recommends, and implements best practices to facilitate solutions and methods, which will optimize operational processes, services and reporting. Executes the established vision for Sales Operations, keeping the Broker Strategy Lead aligned to the external distribution partner and Manager Medicare Broker Sales informed of status and opportunities. Supports the improvement of the quality and efficiency of Healthfirst Medicare by delivering high quality account management and sales operations every day. Brings intellectual curiosity, best practices, and create awareness of where a different approach/solution from traditional channel management is required. Remains compliant with all company and governmental policies, procedures, and regulations. Values all aspects of diversity. Scopes and addresses potential pitfalls to efficiently and effectively respond to requests. Additional duties as necessary

Requirements

High school diploma or GED from an accredited institution
Must have a valid and unexpired NY Health & Accident License
Demonstrated ability to sell new business and maintain positive relationships
Knowledge of account management and broker service
Flexible, and able to manage through change.
Resourceful and self-directed
Ability to problem solve, identify and remove roadblocks, triage and prioritize issues
Ability to effectively collaborate across the organization
Demonstrated communications (written and verbal) and interpersonal skills
Operational understanding and competence of account management, sales operations and compliance
Understanding of Medicare services and requirements
Process-oriented with strong organization and planning skills
Ability to deal with ambiguity and proactively seek opportunities for improvement
Remain organized among multiple responsibilities and tasks
Familiarity with products, services, competitive offerings, market needs and industry trends
Proficient in Microsoft Office suite, particularly Excel with the ability to create pivot tables, work with formulas, etc.

Nice To Haves

Master’s degree from an accredited institution
Industry work experience in Medicare requirements, products, services, competitive offerings, market needs and industry trends
Knowledgeable of Department of Health (DOH) and Center for Medicare & Medicaid Services (CMS) regulations
Ability to problem solve, identify and remove roadblocks, triage and prioritize issues
Ability to effectively collaborate across the organization
Demonstrated communications (written, listening and verbal) and interpersonal skills
Operational understanding and competence of account management, sales operations and compliance
Process-oriented with strong organization and planning skills
Ability to deal with ambiguity and proactively seek opportunities for improvement
Demonstrated ability to sell new business and maintain positive relationships
A positive, consultative sales approach
Strong degree of self-motivation
Goal oriented
High activity levels

Responsibilities

Maintains a customer-centric approach to service that anticipates broker’s needs.
Build strong downline partner relationships that enable growth and improve satisfaction with Healthfirst
Ensures routine partner needs are met and potential problems are averted.
Acts as day-to-day contact for downline brokers, overseeing and coordinating ongoing meetings and serving as point of contact for all service and operational issues.
Responsible for engaging internal matrix partners on escalated service issues including but not limited Commissions, Contracting, Enrollment, Compliance, and Legal.
Identifies, recommends, and implements best practices to facilitate solutions and methods, which will optimize operational processes, services and reporting.
Executes the established vision for Sales Operations, keeping the Broker Strategy Lead aligned to the external distribution partner and Manager Medicare Broker Sales informed of status and opportunities.
Supports the improvement of the quality and efficiency of Healthfirst Medicare by delivering high quality account management and sales operations every day.
Brings intellectual curiosity, best practices, and create awareness of where a different approach/solution from traditional channel management is required.
Remains compliant with all company and governmental policies, procedures, and regulations.
Values all aspects of diversity.
Scopes and addresses potential pitfalls to efficiently and effectively respond to requests.