Broker Account Manager

Gallagher•Boston, MA

56d

About The Position

At RPS, we don’t just embrace bold ideas, we make them happen. We’re a team of entrepreneurs, big-picture thinkers, and passionate experts who thrive on possibility. Every day, we collaborate across teams, challenge convention, and push boundaries to design innovative solutions for our clients. With access to top-rated carriers and a dynamic marketplace, we bring strategy and creativity together to deliver what others might call impossible. Here, every voice counts, every perspective matters, and every challenge is an opportunity to grow. You’ll be supported by a culture that celebrates ownership, curiosity, and high performance, where you’re trusted to do your best work and encouraged to keep learning along the way. Overview We are seeking a motivated and experienced Broker Account Manager to join our team. In this role, you will be responsible for driving new business revenue from both new and existing clients while ensuring a high level of client service. You will lead a client service team, manage day-to-day account activities, and support senior Broker Account Executives/Managers in handling medium to large books of business. Additionally, you will oversee a subset of less complex clients and key processes to deliver exceptional client-facing services.

Requirements

Bachelor's degree and 3 years related experience or High School Diploma/GED and 8 years related experience required.
License required.

Nice To Haves

Proven experience in account management, insurance brokerage, or a related field.
Strong knowledge of insurance products and risk management strategies.
Excellent communication, negotiation, and relationship-building skills.
Ability to manage multiple accounts and prioritize tasks effectively.
Leadership experience with the ability to guide and motivate a team.
Detail-oriented with strong organizational and problem-solving skills.

Responsibilities

Develop and acquire new business revenue from both new and existing clients.
Provide exceptional client service to assigned accounts, ensuring client satisfaction and retention.
Lead and manage a client service team, overseeing day-to-day account management activities.
Assist senior Broker Account Executives/Managers in managing medium to large books of business.
Manage a subset of less complex clients, ensuring their needs are met with tailored insurance solutions.
Oversee key internal processes and activities to deliver seamless client-facing services.
Collaborate with internal teams to develop effective strategies for client growth and retention.
Maintain a strong understanding of market trends, insurance products, and client needs.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program