Brokerage Agent, Imports

Expeditors • Laredo, TX

1d

About The Position

Brokerage Agent executes flawless operational performance, productivity, by applying technical expertise and providing excellent customer service, supporting our Vision and Mission Statement, making our promise real to all our customers.

Requirements

• Experience in US Customs Brokerage (preferred)
• Hands-on knowledge of Customs clearance functions.
• Ability to complete work within standard procedures, guidelines and office policies.
• Commitment to Exemplify our culture at all times.
• Customer Satisfaction oriented.
• Attention to detail oriented.
• Effective interpersonal and communication skills, ability to communicate at all levels written and oral communication and presentations.
• Able to develop and maintain a professional relationship with clients, service providers and employees.
• Self-driven personality.
• Strong organizational and time management skills.
• Good computer skills, and ability to learn new programs and tools including knowledge of all Microsoft Office applications.
• Flexible schedule.
• English and Spanish fluency.

Nice To Haves

• Degree (preferred): Bachelor's degree in Import/Export, International Trade or equivalent.

Responsibilities

• Proactively monitor key metrics to achieve expected results.
• Complete required training programs and certifications.
• Ensure timely execution and data management in accordance with District Excellence standards.
• Maintain trade compliance and action Census requirements within specified timeframes.
• Proactively communicate with carriers and interested parties regarding In-bond transactions.
• Exemplify and teach company culture, mission, and goals.
• Adhere to the Code of Business Conduct and company policies.
• Contribute to building healthy cross-functional relationships and promote team spirit.
• Communicate proactively with supervisors about training, support, or tools needed.
• Prepare and execute personal development plans.
• Provide courteous and professional communication with customers and coworkers.
• Provide timely notification to customers of potential delays.
• Respond to internal and external customer requests accurately and timely.
• Understand and follow Border Brokerage Operational Process Standards.
• Comply with company controls, policies, procedures, and processes.
• Maintain compliance on Customs entries, In-bonds, and FTZ admissions.
• Ensure customer expectations are met and documented in SOPs.
• Participate in product trainings and stay current with regulations.
• Ensure files are logged correctly and timely with proper codes, trace types, and events.
• Address exceptions and shipment holds timely.
• Properly use all Expeditor systems and tools.
• Report system failures to supervisors.
• Report opportunities for automation.
• Participate in team, department, and branch meetings.
• Ensure emails are handled timely and professionally.
• Ensure customer's legal documents are updated prior to entry processing.
• Contribute to operational effectiveness and comply with District Excellence metrics.
• Report unsafe conditions, incidents, or accidents to the Branch Health and Safety representative.
• Understand and follow credit policy.
• Timely and correctly bill all processed entries and update CFIT notes.
• Understand accounting processes and reports and its impact.
• Monitor and work on preventing monetary losses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level