Brokerage Implementation Manager - Remote

UPS•Prichard, AL

1d•$76,440 - $141,720•Remote

About The Position

The Brokerage Implementation Manager manages the overall project implementation for on-boarding new and penetration business. This includes project communications, project planning, risk mitigation, resource coordination, issue resolution, training and other tasks required to successfully go-live. The Implementation Manager works with Business Development, Operational stakeholders, and customers to identify implementation criteria, and acts as the primary contact throughout the project's implementation. This position manages specialists.

Requirements

Brokerage experience - Required
Product management and/or business analyst experience in the technology environment
Experience with requirements gathering for technology projects.
Ability to translate the business need into user stories for the IT Development Teams
Ability to manage multiple technical projects across the GFF Brokerage Network
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Azure DevOps experience preferred.
Salesforce experience preferred.
Foreign Trade Zone experience preferred.

Responsibilities

Leads Brokerage Projects
Works closely with the business operation, customers, and the development team to ensure a successful project launch.
Provides process improvement through technology for internal and external customers.
Examines customer concerns to design process improvements, reduce churn, and increase organic growth.
Maintains collaboration with stakeholders to define criteria and constraints associated with implementation scope and deployment strategy.
Voice of Customer and maintenance on projects deployed, providing feedback and best practices to the development team for technology enhancements.
Implementation Phases for Multiple Teams
Liaison for Customers, Business Stakeholders, & the IT Development Teams.
Translate Customer & Business Operational needs into user requirements for the Development Teams to implement successfully.
Manages the implementation roll-out plans to ensure effective project implementations.
Serves as the project implementation primary contact and cross-functional team leader to identify implementation criteria, obtain stakeholder buy-in, and support cross-functional communications.
User Acceptance Testing and Project Reporting Status
Oversees focus meetings with users (i.e., internal and external customers) prior to Production Deployments to identify needed modifications for products and processes.
Manages testing process and reviews test results to ensure modifications to product and processes occur as needed.
Reviews user feedback to identify improvements for the implementation process of future models, sites, groups, and customers.