Brokerage Operations Representative
About The Position
The NYLIFE Securities Cashiering Operations Representative will be responsible for working with clients to resolve highly sensitive, time critical issues with financial implications. They will be processing time-sensitive customer transactions that require review, research and communication with agents and clients to obtain proper course of action. At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Requirements
- High school diploma/GED; strong written and verbal communication; ability to manage high-volume, customer-facing work; strong technical skills.
- 2+ years of experience in the Financial Services industry, with understanding of stocks, bonds, and mutual funds and industry regulations/procedures required
- Must be able to operate in a team environment and contribute to the company and team goals
- Must be able to operate in a team environment and contribute to the company and team goals
- Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Nice To Haves
- Bachelor’s degree; 2+ years of financial services experience.
- Ideal candidates will pursue the SIE & Series 7 FINRA licenses
Responsibilities
- Electronic updating and processing of money movement transactions, including check and stock deposits, check, EFT and wire disbursements, rollovers, internal journals, establishing standing payment instructions, periodic investment plans, and Roth Conversions for brokerage accounts
- Responding to customer and agent inquiries in a timely, efficient, and professional manner by quickly identifying the need and formulating an accurate response or solution
- Learn and maintain an understanding of IRS, FINRA, SEC, DOL and other regulatory agencies’ rules and guidelines
- Learn and maintain a basic understanding of core products in relation to brokerage accounts
- Demonstrate advanced knowledge of operational procedures, company policies, and industry principles
Benefits
- We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
