BSA/Fraud Prevention Assistant

SECURITY BANK OF KANSAS CITY•Kansas City, KS

1d•Onsite

About The Position

If you are looking for a challenging and rewarding career, wed like you to join our Security Bank team! Our banking professionals receive paid training and ongoing education, opportunities for growth and advancement, great benefits, and use the latest in technology to help make the experience at Security Bank of Kansas City a pleasant one for our staff as well as our customers! Job Description: The BSA/Fraud Prevention Assistant is an entry-level position which requires a minimum of six months of banking experience. The position is responsible for managing losses and controlling risk to the Bank and its customers due to various aspects of fraud, including check fraud, ATM/debit card fraud, ACH fraud, new account fraud, wire fraud, and mobile deposit fraud. The BSA/Fraud Prevention Assistant will also assist with fraud investigations. The BSA/Fraud Prevention Assistant is responsible for the accurate and timely monitoring and reporting of suspicious customer transactions. This position also performs and reviews various reports; cash, reloadable travel cards, OFAC and working in the Yellow Hammer Fraud Detection System.

Requirements

Attainment of this position requires entry to mid-level experience and may be contingent upon successful mastery of the skills and responsibilities inherent in a minimum of 6 months experience in banking or equivalent education.
Knowledge, skills, and mental development equivalent to the completion of high school.
Ability to learn and understand the various aspects of the banking industry.
Must be alert, attentive, detail oriented and show accuracy in following tasks/instructions.
Good communication skills and have the ability to understand banking concerns of customers.
Must have observation skills and the ability to assist and speak with customers.
PC experience, especially in using Silverlake, MS Excel spreadsheets and MS Word documents.
Some typing skills.
In addition to possessing the skills necessary to perform the job, the employee must be willing and able to demonstrate these skills by coming to work on a daily basis.

Responsibilities

Actively investigate potential instances of fraud against the bank and its customers.
Utilize the banks fraud monitoring systems to review fraud alerts and create cases for investigative and documentation purposes.
Assist in training opportunities with bank employees on fraud issues and mitigation efforts.
Provide support to other departments in identifying fraud prevention measures.
Maintain confidentiality regarding all customer and employee information.
Follow established policies and procedures in responding to inquiries and requests.
Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.
Manage debit card dispute caseload by researching, gathering information, maintaining documentation, investigating, and tracking. Also, resolving and/or reimbursing disputed errors, and/or unauthorized charges. Communicating with customers throughout the process.
Receive and answer telephone, email, and the occasional face-to-face inquiry regarding customer accounts.
Review daily reports of large currency transactions.
Assist with the timely filing of all required Currency Transaction Reports (CTRs), Suspicious Activity Reports (SARs), Monetary Instrument Logs (MILs) and other BSA recordkeeping requirements.
Conduct periodic review and analysis of currency, SAR and wire transfer activity to identify and monitor high-risk entities.
Monitor the daily activity in Yellowhammer for suspicious activity and take action as needed
Identify opportunities to work with Fraud Prevention Officer to mitigate additional bank losses.
Reviews, monitor and analyze transaction activity on customer accounts and cards.
Evaluates risk to determine if account activity will be suspended due to fraud.
Maintain records of reported fraud and forgery.
Provide assistance to co-workers with difficult internal problems or customer inquires or problems.
Ensure prompt and courteous response to customer inquiries.
Maintain and prepare large cash report.
Maintain and prepare Reloadable Travel card report.
Maintain records on OFAC and 314a searches.
Perform other duties as assigned by the Department Manager.