Buddies Golf Experience Coordinator

Dream Golf•Nekoosa, WI

5d•Onsite

About The Position

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness. Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine. The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life. Position Summary The Buddies Golf Experience Coordinator role will enhance our ability to provide a world class experience for âbuddyâ golf groups typically ranging from 8 â 16 players. This position will play an instrumental role in organizing and implementing buddies group itineraries and is responsible for ensuring that guests receive outstanding customer service, which meets and exceeds their expectations. Acts as lateral support for central reservations calls.

Requirements

High school diploma required. College degree preferred.
Demonstrated quality written, verbal, and interpersonal communication skills.
Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
Must possess telephone communication skills in terms of ability to negotiate, convince, upsell, and influence potential guest decisions. Ability to operate computer and subsequent operating systems.
Positive attitude, professional manner, and appearance in all situations.

Responsibilities

Process requests for buddyâs golf group outings/events and individual/leisure reservations.
Organize and handle all details for buddies golf groups including room reservations, meals, tee times and rooming lists, other activities, and billing.
Facilitate amenity programs and upsells.
Ensure proper communication between departments to facilitate the coordination of all guests needs and activities.
Maintain group leads list, keeping leads, reservations blocks, available inventory, and contract processes up to date.
Coordinate with central reservations team on reservations process.
Maintain clear notes and records.
Be knowledgeable of golf shop operations and merchandise, restaurant and bar menus, hotel operations, and amenities in order to generate additional revenue through up-selling prior to and/or during outings/events. Assist guests with special requests.
Monitor guest activities and customer satisfaction during group stay.
Review billing statements throughout group stay.
Performs other duties, as appropriate.