Buffet - Food Server
About The Position
Description of the Position: Responsible for providing dining service to all guests in an efficient, courteous and professional manner, displaying a high standard of guest service. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino’s Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Responsible for prompt, efficient and courteous service of food and beverages to restaurant customers in accordance with venue standards. Performs necessary tasks to service customers, i.e. taking and filling all food and drink orders and assisting in maintaining customer dining areas in a clean and neat manner. Monitors customer needs on a continual basis ensuring all requests will be promptly fulfilled. Interacts with all Team Members in a professional and courteous manner producing a smoothly and efficiently run operation. Assists other restaurant personnel with maintenance (side work, opening/closing duties) as necessary. Flexibility and adaptability to a changing clientele and environment. Other duties deemed necessary by Supervisor, Manager and/or Department Director. Responsible for conducting all responsibilities in a professional and ethical manner Responsible for maintaining a consistent, regular attendance record.
Requirements
- High School diploma or GED equivalent.
- One year of food service experience in a full-service restaurant.
- Ability to communicate effectively in a positive manner using English in written, verbal and oral form.
- Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
- Must successfully pass a drug screening test.
- Must be able to successfully pass applicable auditions or skill testing.
Nice To Haves
- Bi-lingual in English and a second language.
- Previous experience in a gaming/casino environment.
Responsibilities
- Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
- Greet guests in a courteous and caring manner using personalized service.
- Responsible for prompt, efficient and courteous service of food and beverages to restaurant customers in accordance with venue standards.
- Performs necessary tasks to service customers, i.e. taking and filling all food and drink orders and assisting in maintaining customer dining areas in a clean and neat manner.
- Monitors customer needs on a continual basis ensuring all requests will be promptly fulfilled.
- Interacts with all Team Members in a professional and courteous manner producing a smoothly and efficiently run operation.
- Assists other restaurant personnel with maintenance (side work, opening/closing duties) as necessary.
- Flexibility and adaptability to a changing clientele and environment.
- Other duties deemed necessary by Supervisor, Manager and/or Department Director.
- Responsible for conducting all responsibilities in a professional and ethical manner
- Responsible for maintaining a consistent, regular attendance record.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
