Building Attendant

Highlands Recreation District • San Mateo, CA

1d • $18 - $21 • Onsite

About The Position

The Highlands Recreation District operates under the Community Services District law pursuant to the government code 61000 et seq, for the purpose of providing recreational services within the District. Services are provided under the leadership and direction of an elected Board of Directors. The Highlands Recreation District maintains facilities including the Recreation Center, Early Education Center, After School Center, Tennis Courts, Pool, and Playgrounds in addition to a variety of programs, services, and annual special events.
Mission
The Highlands Recreation District provides beneficial and enriching programs and services to its patrons and a place to create and promote health, well-being, and community.
Job Summary
The Building Attendant supports the successful use of District facilities by ensuring rental spaces are clean, safe, and welcoming for community members and guests. This position is responsible for preparing and resetting rooms, assisting renters with setup needs, monitoring facility use during events, and providing excellent customer service as the onsite point of contact. This position reports to the Assistant General Manager and receives general direction from the Recreation Coordinator.

Requirements

• Knowledge of facility operations, including room setup, light cleaning, and minor maintenance.
• Knowledge of customer service principles, effective communication techniques, and the safe use of cleaning chemicals, tools, and equipment.
• Knowledge of basic safety and emergency procedures, as well as rental policies, facility rules, and applicable district procedures.
• Skilled in setting up and arranging tables, chairs, and audio/visual equipment to meet event requirements.
• Skilled in providing courteous, professional assistance to renters, guests, and staff.
• Skilled in following written and verbal instructions accurately and managing time effectively to complete tasks during and between rentals.
• Skilled in identifying and reporting facility issues promptly.
• Ability to remain readily available to renters while staying engaged in productive work during events.
• Ability to complete checklists and check-in/check-out procedures thoroughly and accurately.
• Ability to communicate clearly and professionally in person and by phone or radio.
• Ability to work independently with minimal supervision as well as cooperatively as a team.
• Ability to respond appropriately to emergencies or unexpected situations.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as needed for rentals and events.
• High school diploma or equivalent.
• At least six months of experience in customer service, facility support, or a related field.
• Experience working in a public-facing role with frequent interaction with customers or guests.
• Basic proficiency in reading, writing, and communicating in English.

Nice To Haves

• One year or more of experience in facility rentals, event setup, or recreation program support.
• Experience operating audio/visual equipment and assisting with basic troubleshooting.
• CPR, First Aid, and AED certification.
• Experience performing light custodial or maintenance tasks in a public facility setting.

Responsibilities

• Open and secure rental spaces according to scheduled reservations.
• Welcome renters and guests, verify reservation details, and provide facility orientation.
• Monitor facility use to ensure compliance with rental agreements, safety procedures, and district rules.
• Complete checklists and follow check-in/check-out procedures for all rentals, documenting any notable issues or damages.
• Report any safety hazards, damage, or unauthorized activities to the Recreation Coordinator.
• Set up and arrange tables, chairs, audio/visual equipment, and other furnishings as specified by rental contracts or event plans.
• Confirm that rental spaces are clean, organized, and stocked with necessary supplies prior to each event.
• Serve as the onsite point of contact for renters and guests during events, providing friendly, professional assistance.
• Remain readily available and visible to address renter needs while staying engaged in productive tasks during the event (e.g., light cleaning, monitoring supplies, resetting spaces not in use).
• Respond promptly to requests, such as equipment adjustments, additional seating, or special setup needs.
• Resolve minor concerns on the spot and escalate issues to the Recreation Coordinator when necessary.
• Provide directions, answer questions, and maintain a positive and helpful presence throughout the event.
• Perform light cleaning during and after rentals, including trash removal, sweeping, spot cleaning, and restroom tidying.
• Ensure rental spaces are returned to standard configuration after events.
• Assist Highlands Recreation District- authorized vehicles up the pathway as needed, following the Highlands Recreation District Employee Handbook policy on Vehicles on District Pathways including removal and replacement of bollards, escorting the vehicle, and ensuring timely removal of the vehicle.
• Restock restrooms and supply areas as needed.
• Remain alert to potential safety hazards and take appropriate action.
• Respond to incidents, accidents, or spills in accordance with district protocols.
• Assist with evacuation or shelter-in-place procedures if necessary.
• Perform related tasks to support successful facility rentals, events, and overall customer satisfaction.

Benefits

• paid sick time
• Simple IRA retirement account participation with up to a 3% District match (if employee makes more than $5,000 in a year)
• employee discounts in accordance with Highlands Recreation District Employee Handbook

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED